Business Analyst (Mobile App)

The Position:

This position provides crucial support to Empower™, ISN's mobile app for a better-connected workforce across customer jobsites and operations. The Business Analyst position provides critical functionality and process support to the business and serves as a conduit for understanding, capturing, and communicating end user needs and customer feedback.

Who should apply?

• Bachelor’s degree from an accredited university and/or equivalent work experience
• 2+ years’ experience in project management, business analysis or similar role
• Software industry experience in the business analyst role 
• Experience supporting the development and management of work items for mobile applications is desired
• Familiarity and experience with Jira, Azure DevOps, or equivalent work item management tool is desired
• Solid understanding of Scrum project management phases, techniques, and tools

Primary Duties & Responsibilities:

• Analyze customers’ business, needs, expectations and requirements in order to acquire end-users’ feedback on product features, design mocks and wire diagrams
• Liaise with Product Owners to develop user acceptance criteria for user stories, conduct product testing, prioritize bug identification, and close out confirmation
• Maintain a data-driven business analysis process by leveraging key performance indicators and dashboards related to product use and adoption trends
• Support new market research activities for product features and develop market positioning, end-user preference insights, and recommendations
• Coordinate and support go-to-market activities, initiatives, product training sessions and related projects
• Represents the team and product assignments at functionality update meetings

ISN Benefits*

• 100% company-paid monthly insurance premiums for employees and dependents
• Medical, Dental, Vision, and Life Insurance
• Employee assistance program
• 4% retirement matching 
• Long-Term & Short-Term Disability Coverage
• Paid time off
• 0-1 year – 15 day (pro-rated first year)
• 1-5 years – 20 days
• 5-10 years – 25 days
• 10+ years – 30 days
• Holidays – 13 paid holidays
• Monthly cell phone reimbursement
• Complimentary parking space or monthly reimbursement for DART public transportation
• Team-building activities and events, including quarterly kick-off meetings and community volunteer day
• Matching charitable gift program
• Professional development & training opportunities
• Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
• Business casual, jeans allowed

*All benefits are subject to change with notice to the employee

ISN does not provide work visa sponsorship for this position (such as H-1B visa sponsorship in the United States). Applicants for employment must possess work authorization/right to work without the need for sponsorship by the employer now or in the future.

Employees must reside within a commutable distance to the Dallas, TX office. You will have the option to work remotely with at least 2-3days in-person engagement required weekly.

All job offers will be contingent on successful completion of a drug screen and background check.

ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.