Business Analyst - Operations - Hybrid

Your career starts now. We are looking for the next generation of healthcare leaders.

At AmeriHealth Caritas, we are passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. If you want to make a difference, we would like to hear from you.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Discover more about us at www.amerihealthcaritas.com.

Responsibilities:

The Operations Business Analyst develops solutions to business problems and opportunities for all customer service applications used by Service Operations and other customer service functions. Solutions may consist of process improvements and system development components and are intended to optimize the functionality of the applications and related processes to support the business needs. The Operations Business Analyst also liaises among stakeholders, including business owners, IS, and vendors, to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and customer service applications. Additionally, the Operations Business Analyst analyzes the organization's needs with the commitment to designing and implementing solutions that best support the needs of the business. This position will solicit ideas for systems improvements, review and present new system enhancements/features, and plan continuous improvement, including testing and roll-out configuration changes. The Operations Business Analyst supports the process and technical direction of the customer service applications to enable Service Operations and other customer service functions to achieve their goals.

Education/Experience:

• 3 to 5 years of business or system analysis experience in operations.
• Bachelor's Degree or equivalent experience required.
• Experience defining problems, collecting data, establishing facts, and recommending solutions.
• Demonstrated ability to communicate (written and oral) problems and solutions to all levels of an organization.
• Skilled interpersonal communication and customer service.
• Ability to work with and through others to achieve results.
• Healthcare experience strongly preferred.
• Prior experience with Verint, Jacada, Facets, EXP, or similar customer service applications is highly preferred.

Diversity, Equity, and Inclusion

At AmeriHealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We implement these principles daily by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

We keep our associates happy so they can focus on keeping our members healthy.

Our Comprehensive Benefits Package

Flexible work solutions include remote options, hybrid work schedules, competitive pay, paid time off, including holidays and volunteer events, health insurance coverage for you and your dependents on Day 1, 401(k) tuition reimbursement, and more.