Business Analyst - R01531052

About Brillio:

Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Backed by Bain Capital, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology - cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance. With delivery locations across United States, Romania, Canada, Mexico, and India, our growing global workforce of over 6,000 Brillians blends the latest technology and design thinking with digital fluency to solve complex business problems and drive competitive differentiation for our clients. Brillio was awarded 'Great Place to Work' in 2021 and 2022

Business Analyst

Primary Skills

• Salesforce Service Cloud-Field Service, Salesforce Service Cloud-Case Management, Salesforce Service Cloud-Self Service, Salesforce Service Cloud-Digital Engagement, Salesforce Sales Cloud-Territory Planning

Job requirements

Role: Business Analyst

Years of Experience: 10+ years

Travel Required: No

Location: Remote

As a consultant within the LTR team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

Your responsibilities in this role will include:

Required skills:

• BSA with Zendesk or Service cloud experience.
• 5+ years of Business Systems Analysis experience (Project Management and Change Management experience a plus)
• Experience with advanced/customized implementations and support of Zendesk//Service cloud (Guide, Support, Chat/Messaging, and Explore).
• Excellent verbal and written communication skills, experience working with both technical and non-technical partners.
• Demonstrable ability to work autonomously, manage and lead small to medium projects or parts of larger programs requiring program management involvement.
• Experience with AWS, Datadog, Tableau, Google Analytics, Java, MySQL, & Linux is a plus.
• Passionate about process optimization and system implementations
• Zendesk/Service cloud Administration Certification preferred.

Why should you apply for this role?

• As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The LTR team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

CES: https://www.brillio.com/services-customer-experience-services/

Know what it's like to work and grow at Brillio: https://www.brillio.com/join-us/

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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