Business Analyst - Retail Technology

About sweetgreen 

Our people are our most valuable ingredient at sweetgreen - the heart of our company, the face of our brand, and what truly make the sweetgreen experience special and unique.

Since opening our doors in 2007, our team has been on a mission to build healthier communities, starting with real food. We’ve been unwavering in our commitment to scratch cooking and transparent sourcing, but over time customer appetite and demand for convenience has grown.

As we continue to scale, we need to ensure that our restaurant staff and leadership have access to best in class tools and experiences to do their jobs well - from prepping ingredients and food safety to restaurant technology.

We are seeking a Business Analyst - Retail Technology to support products and tools focused on the experience of our team members. This role will partner with business stakeholders, best-in-class vendors, and development teams to deliver features that enable sweetgreen to achieve business goals and drive our operations forward.

Key Areas of Ownership Include:

• Operate as business/technical analyst focused on internal business & retail applications and tools
• Support development of product roadmap for retail technology initiatives- including planning, prioritization, trade-offs, stakeholder communication, and delivery
• Building strong relationships with stakeholders to understand their business needs and translate them into workable requirements and backlog items
• Writing, maintaining, and designing technical and product documentation for internal use
• Problem solving across various technology systems & business processes to propose ideas, scope features, and implement solutions
• Hands-on-keys data manipulation, testing, training, and deploying new technology tools and initiatives

Long-Term Focus:

• Strategic vision and the ability to see where the organization is headed, define opportunities, and iterate products/features with current and to be selected solutions;
• Align with current teams/processes and support ongoing improvements to make them more efficient. Ensure project teams have a proactive approach to delivery against commitments.
• Continually seek opportunities for driving greater impact through our systems/tools. Prioritize product and feature enhancements to align with overall enterprise product roadmap

Your Background:

• 3-5 years of experience in management consulting, technical analysis, product/project management, or retail/QSR background
• Demonstrated experience translating product features and experiences into platform capabilities and requirements within agile, fast-moving environment
• Experience working with and selecting vendors
• Business, technical, or data analyst background as part of a product/engineering team

Great Candidates for the position will have a proven track record demonstrating the following:

Analytical Mind + Approach

• Able to work from the end customer backwards, understanding their challenges and relentlessly pursuing opportunities to improve operational excellence
• Data-driven within people-first environment; understanding of the interplay of business processes and technology to deliver a best in class product
• Understands KPIs from quantitative and qualitative perspective, the way digital products affect them, and how to build measurement and feedback loops for both

Process Management

• Exceptional combination of strategic thinking and detail orientation.
• Able to frame problems, identify action items, and hold others accountable.
• Superior communication, interpersonal and influence skills with a variety of styles.
• Able to clearly absorb complex concepts, clarify context, requirements, and processes.
• Forward thinking to identify opportunities, take initiative, and think through future implications

Passion + Patience

• A healthy obsession with digital tools + technology that lead to new and useful ways forsolving problems
• Strong leadership skills, including the ability to consider multiple audiences, bring people along the change curve, and articulate rationale for change throughout the organization
• A proactive, high energy attitude geared towards achieving continuous improvement.
• A laser focus on getting things done, and an inspiring level of patience as you work through ambiguity. Ability to creatively solve hard problems in a fast-paced, cross-functional environment