Business Analyst (Salesforce)

Fearless is looking for a Business/Program Analyst to add to our diverse team of 250+ employees (and counting!). 

What you’ll be doing

This Business Analyst is responsible for providing teams with the technical and tactical support they need to efficiently and effectively deliver high quality work to the customer. Our agile teams ask all to be leaders in their roles, and the Business Analyst is no exception; versatility, strong collaboration, and execution of a variety of activities help the team, Scrum Master, and others operate smoothly and deliver excellence to our customers. 

We need your Analytical Skills. What other skills will help you succeed at Fearless? Glad you asked! We’re excited about candidates who: 

Responsibilities and Contributions 

Organizational and Leadership Role 

• Collaborates with others to influence stakeholders and grow buy-in of business projects.
• Coordinates with project team members and other teams to produce better business outcomes.

Functional Role 

• Executes epics, features, and user stories, defining acceptance criteria and tests on behalf of the Product Owner and answering clarifying questions on any requirements.
• Performs acceptance testing on behalf of the Product Owner.
• Produces training materials and user guides and trains end users.
• Facilitates meetings and workshops.
• Examines user issues and translates them into user stories.
• Documents business processes, system flows, and data flows; analyzes processes; and recommends improvements.
• Constructs workflow diagrams.
• Documents issues/risks.
• Supports the Product Owner and Scrum Master as needed.
• Assists in operational rollout and support.
• Collects and analyzes data for potential business expansion.
• Identifies specific business opportunities.

Essential Skills, Experience, or Competencies  Must-Have Skills

• 4 years of demonstrated experience utilizing Salesforce and User Acceptance Testing (UAT).
• Excellent written and verbal communication skills; ability to facilitate meetings and workshops.
• Analytical, critical thinking, and problem-solving abilities.
• Excellent presentation and negotiation skills.
• Demonstrated organizational skills and attention to detail.
• Adaptability and capacity to work in fast-paced or ambiguous environments.
• Demonstrated experience of organizational data flow and its use in management decision-making.
• Demonstrated experience with writing epics, features, and user stories.
• Demonstrated experience defining acceptance criteria, tests, ready, and done on behalf of the Product Owner and answering clarifying questions on requirements.
• Experience with Atlassian tools such as Jira and Confluence (preferred) or other agile workflow management tools.
• Demonstrated experience performing acceptance testing on behalf of the Product Owner.
• Ability to examine user issues and translate them into user stories.
• Ability to operate and manage work, strategically reason, build relationships, and influence others.

Icing-on-the-Cake Skills 

• Experience in Business Analyst role.
• Experience working as part of an agile team.

What else you should know?:

Our people make us who we are. We believe that every member of the Fearless team has something to share, and we value the unique viewpoint you’ll bring to our community. But we value your community, too, so we offer fulfilling work that stays in balance with the rest of life. Because everyone has different needs, desires, and goals, our benefits offer the choices and flexibility that our team members need to live well and succeed. Here are a few highlights of our benefits package:

• Flexible schedule
• Family-friendly workplace
• 14 days of PTO allowance (not accrued so you get it up front!) PTO + 8.75 days sick leave + 11 federal holidays + your birthday off!
• HSA, HMO, or PPO plan and Employee Wellness Plan
• Tech, education / training, and snack allowances
• Free parking in downtown Baltimore / public transit coverage
• Safe Harbor 401(k) plan with employer contributions and immediate vesting

Location:

• In-person, hybrid, and remote options are available. Our offices are located in Baltimore and Montgomery.

Our Compensation System is designed to reward remarkable work, grow your impact and support the whole “you” over the course of your career.

We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless — regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or negotiation skills — is given equal pay for equal work.

Our approach to compensation is intended to ensure our total package serves all of your needs and includes base pay, medical and other benefits, performance rewards, 401k matching, plus a few perks (tech and wellness reimbursement programs)!

Our salary ranges are determined based on role, level and location and provide team members salary growth within a salary grade over time. Team members automatically progress within a salary range through annual increases (given to reward service at Fearless) or merit increases (given to reward and individual's demonstrated performance and growth within the position). Fearless team members are also eligible for discretionary bonuses based on company performance.

The salary ranges for this position based on location are listed below.  The base pay range is subject to change and may be modified as a part of our annual salary range review.

• AL, FL, GA, TN Residents:  $61,117 (min) - $76,396 (mid) - $91,675 (max)
• NC Residents: $63,007 (min) - $78,759 (mid) - $94,511 (max)
• DE, MD, PA, TX, VA Residents: $66,157 (min) - $82,697 (mid) - $99,236 (max)
• DC Residents: $74,348 (min) - $92,935 (mid) - $111,523 (max)
• CA & NY Residents: $76,869 (min) - $96,086 (mid) - $115,303 (max)

Within the range, starting pay for team members is based on the evaluation of the alignment with the position description requirements including job-related skills and experience or training.  This range reflects your earning potential over the course of your career at Fearless in this position.

So, what’s next?

Over the years, we’ve honed a 3-step interview process that helps ensure that every employee we hire is the right fit for us and that we’re the right fit for them. If we think you’re a good fit, we’ll get in touch and start scheduling your interviews!

• Culture Add Interview - We’re a people-first company, so we always start off by getting to know more about you, how you work, what your career goals are, and what you’re passionate about. This is your opportunity to ask questions and get a feel for Fearless, so don’t be shy!
• Technical Interview - This is where we get into the nitty gritty of the project. During the Technical Interview, you’ll be interviewed by our Passion Coaches and/or the team’s Project Lead to make sure your skills align with the project requirements.
• Business Interview - At this point, you’ve made it to the final frontier! The Business Interview is when you’ll meet with Fearless leadership to dot the i’s, cross the t’s, and determine whether or not we’ll be moving forward with the hiring process.

About Fearless Digital:


Fearless Digital builds software with a soul. As a division inside Fearless, we're part of its digital services integrator model to unlock the power of organizations, people and tech. Our division designs, engineers, and delivers digital solutions to solve problems and drive impact. Using iterative development cycles, we minimize risk for our customers and efficiently deliver intuitive and responsive technology. In this way, we help set the stage for tech to work better for people.

That’s not our only goal, though. We also strive to create a purple culture that makes our team members excited to come to work every day. We take a holistic approach to our people’s well-being, and our culture and benefits are designed to support our people in working the way they like best. We encourage our people to pursue their passions, both in and out of the office. With flexible schedules, continuing education support, and a family-friendly work environment, we’ve created a culture that allows our team to thrive professionally and personally.

Fearless believes in equal opportunity employment. We won’t discriminate against any employee or applicant on the basis of race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we’re committed to providing an inclusive and welcoming environment for our team, our family members, our clients, our subcontractors, and our vendors.