Business Analyst (Technical Writer)

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of application/ platforms.
Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

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Responsibilities

• Create, organize, and maintain a range of platform documentation, including architectural designs, functional flows, data flows, and microservices, ensuring accuracy and completeness
• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion
• Translate complex technical concepts into clear, structured documentation that is accessible to both technical and non-technical audiences
• Ensure consistency, accuracy, and completeness of documentation
• Develop and enforce documentation standards and templates to maintain consistency across projects and teams
• Conduct regular reviews and updates of documentation based on changes
• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation
• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation

Requirements

• Bachelor's degree in Information Technology, Computer Science, Technical Communication, or a related field
• At least 4 years of experience as a Technical Writer, Business Analyst, or a related role, with a focus on creating both technical and functional documentation
• Understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies
• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences
• Experience with documentation tools such as Confluence, Jira, Excel or similar platforms
• Knowledge of software systems, APIs, databases, and enterprise architectures
• Strong organizational and communication skills, with a keen attention to detail
• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines

We offer

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us

Life at EPAM
- EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.
- You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.