Business Analyst (US Remote)

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
Job Description

At Motorola Solutions we help people be their best in the moments that matter, and IT plays a critical role in this. Through strong partnerships with business stakeholders and a passion for innovation, we are driving transformation throughout the company. Video Security & Access Control (VS&AC) IT Team is looking for an IT Business Analyst to manage a roadmap and execute IT priorities for our Envysion brand. In this role, you will partner with leaders across business functions to enhance & optimize Envysion’s IT capabilities related to Lead to Cash, subscription and customer support services. You will collaborate within IT and business stakeholders to align on what can be delivered, how and by when. You will rally with your peers around operational efficiency and customer value. You will regularly assess our ability to fulfill commitments, find opportunities and address risks. You must be prepared to manage continuously evolving priorities to make sure the team delivers high value, in line with mutually agreed parameters. 

 Scope of Responsibilities/Expectations:

• Ensure stakeholders and business partners generate experiences that delight customers and partners as Envysion’s IT capabilities related to lead to cash, subscription & customer support services are built, enhanced and transformed.

• Maintain alignment with several stakeholders including customer service management, product development, business operations, and business clients.

• Maintain up-to-date user guides and Process Documentation & create to-be process flows for new initiatives. Address how-to queries

• Identify business areas that can be improved to increase efficiency and strengthen business processes.

• Analyze business requirements to develop, manage and prioritize User stories to deliver appropriate IT capabilities.

• Create business cases to help establish budget and project plans for new initiatives.

• Effectively manage IT Capabilities delivery & Priorities roadmap and business escalations

• Drive adoption of IT capabilities, and champion organizational change management. 

• Work closely with business stakeholders to communicate findings and help implement changes.

• Monitor and control project quality, fulfillment of commitments, timelines and milestones, budget, risk, performance and opportunities for continuous improvement

Preferred Experience and Skills:

• 5- 8 years of IT Business applications or similar related experience

• Prior experience as a Product Owner or Business Analyst or Delivery Lead, or a similar experience for IT Business System(s) within medium to large sized organizations

• Proven ability to maintain high quality documentation, present technical solutions effectively to diverse audiences

• Excellent communications and listening skills

• Ability to build relationships at all levels of the organization based on trust, transparency, and by delivering on commitments.

• Proven problem solving skills, with ability to resolve complex issues in an environment of rapid change positively and professionally; ability to ask penetrating questions, detect unstated assumptions, and resolve conflicts

• Strong organizational and time management skills; ability to balance and effectively prioritize multiple projects simultaneously

• Fundamental understanding of organizational change management

• Passion for world class customer experiences

• Knowledge and experience working with CRM, CPQ, ERP, Subscription Management, Customer Support and other lead to cash systems is an added plus

• 3+ years of working with cross functional teams

• Experience as a scrum master or project manager is an added plus 

#LI-MP2

#LI-REMOTE

The candidate can reside anywhere in the US.

Basic Requirements

• Bachelor's Degree and 5+ years of professional experience

• Master's Degree with 3+ years of professional experience

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.