Business Analyst (UX/UI)

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm. We encourage a culture of inclusion that values each employee's unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

Business Analyst (UX/UI)

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens, and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client's financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you

Join us as a Business Analyst (UX/UI)

Brown Brothers Harriman is seeking a UX / UI focused Business Analyst to join the Digital Product team. The analyst will support projects across all phases of the digital product lifecycle for BBH's Investor Services. The successful candidate will have a solid understanding of the digital product lifecycle, user experience design and Agile scrum processes. Additionally, we are seeking candidates with experience in Financial Services, particularly global asset management. This role, positioned within the Digital Strategy team is highly cross functional and global, and focuses on analyzing the users, products, and data pertinent to product value propositions and collaborating with product and technology teams for the delivery of new digital user experiences. The analyst will contribute to key deliverables across the product development lifecycle inclusive of discovery, ideation, design, development and delivery, working closely with members of the Digital design team, product owners, client service teams, relationship managers, technologists and opportunistically, clients. Depending on the scale and volume of projects, the analyst will work on multiple ongoing projects simultaneously.

Our team thrives on collaboration, creativity and innovation. Ideal candidates will have proven experience within a digital product UI / UX ecosphere and the global institutional asset management industry and have a keen eye for uncovering commercial opportunities enabled through unique digital client experiences. To be successful in this role the individual needs be results-oriented, creative, a strong collaborator and leader, and an exceptional communicator.

RESPONSIBILTIES

Analysis

• Engage with a variety of stakeholders, including: users, product owners, technologists and client support SME's to gain requirements, needs and objectives.
• Identify and capture user personas and key attributes of their objectives, needs and challenges
• Complete data centric analysis to inform UX / UI opportunities, designs and priorities
• Document findings and needs within the UX / UI research library
• Collaborate with system analysts and UX / UI designers to solution most viable product objectives and an optimal balance of investment, value, and time to market
• Collaborate with UX / UI designers on prototype iterations and ideation culminating in a visual contract for technology development
• Engage in the Agile scrum process, contributing to the iterative development of software features and functions.
• Collaborate with the scrum teams to position product releases for rollout and adoption
• Participate in usability testing and feedback sessions to identify and capture UX / UI friction points and support ideation on solutions
• Based on lessons learned and retrospective reviews of projects, propose improvements to the design methodology and research library
• Create product announcements, user guides, online help and manage publication and distribution
• Track and organize tsks, risk and issue and drive to resolution
• Communicate project progress and status to the Program, Platform and Product Manager

Collaboration

• Participate in workshops to identify key issues, needs requirements, and gaps.
• Provide guidance for other analysts through coaching, best practice sharing and collaborative solutioning
• Contribute to the evolution of the Digital Product Design System and UX Research library
• Actively engage with stakeholders and users to empathize and unearth opportunities to optimize the value of BBH products and services through a digital experience

Education level and/or relevant experience(s):

• Bachelors degree and or relevant experience
• 3+ years related industry or project work experience. Financial services industry knowledge and experience preferred
• Experience in strategic technology enabled projects
• Engagement in Agile software development processes
• Understanding, exposure, and experience with design thinking, UX design, and digital products
• Data analysis experience with typical desktop tools
• Experience in a global environment, collaborating with stakeholders and team members located in other global regions

Knowledge and skills (general and technical):

• Data analysis and tools skills. Ability to interrogate data to produce meaningful insights
• Agile Project Management Methodology
• Technical writing and layout skills. Ability to make value proposition clear and concise
• Creative and effective problem-solving and analytical skills
• Consultative and advisory skills to interpret data, feedback into actionable responses
• Excellent verbal and written communication and presentation skills
• Strong organizational and time management skills; ability to work on multiple projects simultaneously
• Practical experience in analyzing business, process, and data challenges, identifying opportunities and solutions
• Ability to communicate a product objective and requirements to technical architects and developers collaborating to design the optimal balance of value and time to market
• Consultative and advisory skills to empathize with users, uncovering unmet needs or value opportunities.
• Excellent verbal and written communication and presentation skills
• Research and data analysis skills
• Strong organizational and time management skills; ability to work on multiple projects simultaneously
• Proficiency using windows-based applications, including MS Office applications such as Word, Excel, PowerPoint, and Access
• Experience with Agile tools: Jira, Confluence

What We Offer:

• Direct access to clients, information, and experts across all business areas around the world
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm
• A culture of inclusion that values each employee's unique perspective
• High-quality benefits program emphasizing good health, financial security, and peace of mind
• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
• Volunteer opportunities to give back to your community and help transform the lives of others

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.