Business Analytics Lead Analyst - Remote

Leads mid-sized quality and analytical processes and projects or components of a larger project in a matrix environment involved in the evaluation of requirements and/or the development of new procedures, processes, or policy solutions to address highly complex provider data issues.

Compiles and analyzes results for identification of improvement opportunities. Provides actionable information and recommendations to management through various analytic techniques on issues related to business people, processes and technology.

Develops, produces, gathers and improves executive and line of business scorecards and decisive and distinct information. Defines and consults on measurement strategies, tools, scorecards and surveys. Provides measurement and cost savings support for data management accuracy.

Will work as an individual contributor to work on complex analytical processes utilizing judgment, fact, and discretion within a large business organization or across functional areas.

Actions have significant impact on key department objectives.

Responsibilities:

• Execute management strategies project portfolio, identifying areas of improvement, gathering data, conducting analysis and recommending controls or other actions to ensure accuracy of Provider data for consuming use.
• Managing multiple complex, time sensitive projects designed to deliver targeted outcomes:
  • Can organize departmental efforts to identify, prioritize and assess the impacts of business process problems and consumption defects
  • Can lead efforts to develop data collection plans and data acquisition
  • Can lead and train a team in performing analysis activities to deliver to defined objectives
  • Conduct analysis and evaluation of business process and technology through the use of rigorous methods to identify causes of variation, improvement opportunities and solutions considering both upstream inputs into business process and downstream consumers of data
  • Identify opportunities for improvements based on fact based analysis
  • Can summarize results of analysis and effectively communicate to management recommendations for actions to resolve business issues
• Management Operations & Delivery:
  • Utilize process maps to map data flow through business processes
  • Gather and define baseline business metrics primarily to illustrate impact of business outputs to customers
  • Utilize trending analysis to identify opportunities in business processes
  • Analyze the quality of input data from vendors
• Working in close partnership with business partners is a highly matrix environment
  • Utilize information garnered from analysis to partner with Process Owners and Quality Oversight to identify gaps in business processes.
  • Establish a mentoring program to advance maturity of baseline quality assurance methods to move towards a more outcome based quality program.
  • Partners with departments to develop metrics, analyze problems and recommend improvement opportunities associated with business processes
• Coach and develop colleagues
• Translate business needs into practical applications and solutions
• Use relevant technology/software to wrangle data, perform analytics, and visualize for consumption

Qualifications:

• Bachelor's degree or higher strongly preferred or equivalent work experience required.
• 5+ years of experience in business analysis or a related field preferred
• Experience working in Healthcare - Government Business/Medicare, preferred
• Advanced Excel skills - v-lookups, macros, pivot tables, highly preferred
• Knowledge of SQL, TOAD and SAS preferred
• Exceptional analytical and conceptual thinking skills
• Ability to provide innovative, practical, and consistent solutions
• Strong communication skills to include written, oral, and group presentations
• Highly organized, detail-oriented, with strong documentation skills
• Deep healthcare data statistical analysis experience and demonstrated understanding of health care and delivery systems processes
• Excellent collaboration and partnership skills with proven experience in managing multiple priorities and agility in adapting to change
• Ability to independently perform data analysis while managing multiple projects and meeting strict deadlines
• Ability to successfully navigate and contribute in a highly matrix environment

Competencies:

• Problem Solving
• Action Oriented
• Decision Quality
• Situational Adaptability
• Being Resilient
• Resourcefulness
• Optimizes Work Processes
• Interpersonal Savvy
• Business Acumen
• Problem Resolution

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 72,800 - 121,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.