Business and Data Analyst, Operations

WE ARE Earth Class Mail - The leader in office mail automation for over a decade. We provide businesses with the most efficient, effective, and secure way to deal with physical mail. As our world inches closer to becoming completely digital, we present a solution to a problem faced by most businesses today; especially those receiving important, time-sensitive mail, or mail received on behalf, or in service, of their clients. Our product gives businesses the opportunity to use our virtual mailbox and virtual address system to help grow their brand and focus on servicing their clientele.

YOU ARE a Business and Data Analyst, reporting directly to our Director of Logistics, leading our efforts to generate business insights through data, identify areas of opportunity, and drive results across the entire span of the organization. You will have a hands-on approach, support the development and validation of metrics and models, and produce easy-to-digest visual dashboards and reports supporting operations. This is a high-impact, high-visibility role with the expectation to deliver immediate results.

WHAT YOU WILL BE DOING:

• Gather requirements and build business cases for internal development
• Advise management on the product, process, and operational decisions
• Build and support metrics to assess operations throughput and productivity
• Demonstrate creativity and flexibility in developing solutions
• Convert insights into actions and/or changes to ECM's operating model
• Develop cost-benefit / ROI analyses to support investment decisions
• Develop effective presentations that tell a story to influence stakeholders
• Work independently on several projects with minimal oversight
• Deal with ambiguity and make independent decisions about problem-solving approach
• Engage with a diverse group of stakeholders with a professional attitude
• Serve as a change agent to challenge existing processes in place

Requirements

• Degree in Business, Engineering, Statistics, Mathematics or similar
• 3+ years experience working with supply chain, operations, and customer data
• 3+ years experience conducting business case evaluations (ROI, NPV, etc.)
• Experience connecting and analyzing data from multiple data sources
• Advanced proficiency with a business intelligence platform (Power BI, Tableau, Looker, etc.)
• Proficiency with SQL in a major relational database system (MSSQL, PostgreSQL, MySQL, etc.)
• Proficiency with basic statistics (Correlation, Significance Testing, Identifying Outliers)
• Strong experience engaging business stakeholders to scope projects and gather requirements
• Ability to operate in a matrix work environment
• Ability to structure problem solving using a hypothesis-driven approach
• Ability to influence decision making through analysis/visualization
• Ability to travel to our operations center as required (< 2%)

Desirable Qualifications:

• Experience with Python 3.6 or later
• Advanced proficiency with Microsoft Excel and/or Google Sheets
• Experience utilizing statistical software suites (JMP, Minitab, R or similar)
• Understanding of data warehousing, data modeling, and data management principles

Benefits

WHAT WE PROVIDE FOR YOU AND YOUR FAMILY:

• Competitive Salary
• $1000 training and development allowance per year
• Flexible work environment
• Open PTO
• Medical, dental, and vision insurance plans
  • Medical and dependent care flexible spending accounts
  • Company-paid Life and AD&D coverage with the option to purchase additional coverage
  • Company-paid short term disability coverage
  • Employee assistance program
  • 401K
• Nine paid holidays each year

ADDITIONAL INFORMATION:

We are proud to foster a workplace free from discrimination. We strongly believe diversity of experience, perspectives, and background leads to a better environment for our employees and a better experience for our users and customers. We are an equal opportunity employer and do not discriminate against protected characteristics. We guarantee that all candidates will be given the same consideration.

Earth Class Mail is part of the Scaleworks portfolio of companies. Scaleworks is a private equity fund that acquires and invests in B2B SaaS companies. Our goal is to accelerate growth, sustainability over time and help each company become even more successful. Each company has its unique product, team, and story while being a part of the Scaleworks family. Headquartered in San Antonio, Texas, we have over 300 employees in our US, Canada, and Poland offices.

*No visa sponsorship is available for this position*