Business Application Consulting - ServiceNow Consulting - Manager

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
5 year(s)

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Fields of Study:
Computer and Information Science, Computer Engineering, Computer Systems Analysis, Information CyberSecurity, Information CyberSecurity & Accounting

Certification(s) Preferred:

• ServiceNow Administrator
• ServiceNow Implementation Specialist
• ITIL Foundation

Preferred Knowledge/Skills:

Demonstrates thought leader level knowledge with, and/or a proven record of success directing efforts in the technical aspects of project delivery and solution delivery including:

• Participating as a key member of the implementation project team;
• Leading development activities by collaborating on design and directing the technical solutions to be implemented on a project;
• Mentoring field resources in implementation methodology, configuration and industry leading practices for the ServiceNow application suite;
• Demonstrating hands-on configuration development of the ServiceNow platform, integrations, MID servers, and various other related systems as a project requires;
• Working with Service Management Consultants to build the system from specific client requirements;
• Documenting design, specific solutions, and client-facing materials;
• Documenting custom solutions and internal materials;
• Configuring proof-of-concept and demonstration solutions to support sales and other related efforts;
• Driving continuous improvements for implementation methodology and service offerings; and,
• Building internal practice methodologies, guides and intellectual property to improve consistency and quality for client delivery.

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $100,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance