Business Application Support Engineer

Join C3 AI as a Business Application Support Engineer at our Guadalajara, Mexico office.

Responsibilities:

• Collaborate within the IT team to safeguard financial applications and manage user permissions.
• Proficiency in managing NetSuite, Coupa, Office 365, Atlassian products, Power BI, and Azure Active Directory.
• Implement AAD Single Sign On and SAML.
• Provide support and maintenance for finance applications like NetSuite and Coupa.
• Resolve data and technical issues in partnership with cross-functional teams.
• Develop, document, and enforce policies for data integrity and change management.
• Ensure compliance with SOX and security standards for financial systems.
• Design and implement reports and dashboards according to business needs.
• Uphold confidentiality of company data and financial information.
• Collaborate with Technology and Finance teams to enhance processes in NetSuite.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 3+ years' experience administering Coupa and NetSuite solutions for large enterprises, ideally in a SaaS environment.
• Proficiency in Jira project configurations and application permissions management.
• Thorough understanding of NetSuite stack and modules (Order to Cash, Revenue Recognition, Procurement, GL, AP, AR, FA, etc.).
• Basic SQL scripting skills for creating records and KPIs.
• Familiarity with software like OpenAir, ADP, Concur, FloQast, Varicent, etc., is advantageous.
• Ability to translate end-user needs into technical solutions.
• Proficiency in MS Office, Jira, database management, and cloud applications.
• Strong business analysis skills to capture requirements and propose effective solutions.
• Certification as a NetSuite Administrator or Coupa Administration is preferred.

C3 AI provides a competitive compensation package and excellent benefits.

Employee Testimonial - Juan Castaneda from C3 on Vimeo.