Business Continuity Manager

Company Overview

Sleep Number team members are part of a passionate, purpose-driven culture that supports improving the health and wellbeing of society through higher quality sleep. We are not just focused on our customers, however; being employed by Sleep Number means your personal wellbeing is important, too. As we continue to grow, we are looking for team members who will bring their unique personalities, backgrounds, and skills to work. Whether you are entering, returning, or experienced in the workforce, we have a place for you.

In our 35+ years in the industry we have improved over 14 million lives, and we are just getting started. With 5,000+ team members nationwide supporting work disciplines from technology to manufacturing, retail stores to field services technicians, corporate teams to customer service, we are a sleep innovation leader because of our team members. Now is a great time to join us as we invest further in our people and sleep innovation. #TeamSleepNumber

Position Purpose

The Business Continuity Manager is responsible for building, developing, maintaining, and testing coordination for Sleep Number's enterprise business continuity and disaster recovery program. The manager will support business planning activities necessary to enable Sleep Number to manage an event and meet compliance requirements for business continuity planning. This role will be a member of Information Security, within Governance Risk and Compliance team.

This manager-level role has been established as an individual contributor role, which may lead to the build out of a team (direct reports) as the program matures and the business cases exist.

Primary Responsibilities

• Develop, maintain, and implement business continuity strategies and solutions.
• Conduct risk assessments, identify critical business processes, and complete business impact assessments.
• Oversee the management of business continuity across Sleep Number including the management of business and technology risks.
• Develop program roadmap for building out enterprise Business Continuity and Disaster Recovery (BC/DR) plans.
• Update and establish corporate policies defining requirements for BC/DR program.
• Assist in facilitating full technical backup exercises, and tabletop exercises.
• Create templates and instructions for business partners to enable the documentation of business continuity procedures.
• Partner closely with Information Security, Legal, Internal Assurance, Physical Security, Human Resources and IT leadership to define the vision, strategy, goals, and objectives for BC/DR.

Key Performance Indicators

• Establish initial BC/DR program and set maturity targets for the future.
• Advance the maturity of the Business Continuity and Disaster Recovery capability through leadership, peer influence, strategic planning, and measured execution.
• Establish and operationalize periodic (annual) backup recovery tests and tabletop exercises.
• Successful establishment of productive working relationships establishment of productive working relationships across the Sleep Number enterprise.
• Where needed, manage third party engagements (for assessments, consulting, testing, etc.).

Position Requirements

• 5+ years of experience within risk management, information security, compliance, or audit.
• 5+ years of Information Technology and/or Information Security experience.
• Strong written, verbal, and presentational communication skills and ability to interface with all levels of business and executive leadership.
• Proven ability to navigate ambiguity and demonstrate "self-drive" with ability to thrive in a sense-of-urgency environment, navigate ambiguity, leveraging best practices, and approaching any problem as a team-player with a can-do attitude.
• Preferred: Business Continuity and Disaster Recovery certification (e.g., CBCI, CBCM, CBCP, EDRP).
• Knowledge of Business Continuity best practices, understanding of all aspects of Business Continuity Management, including Disaster Recovery Planning.
• Strong oral and written communication skills required, including a natural ability to tailor communication to various audiences. Ability to solve problems.
• Creative problem solver, flexible, proactive, and work in a fast paced, ever-changing environment.
• Experience in Retail and/or eCommerce.
• Experience in interacting with GRC (Governance Risk and Compliance) platforms.
• Ability to travel up to 10%

#LI-REMOTE

Wellbeing

Our company's purpose is to improve the health and wellbeing of society.

Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.

By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more.

Examples of how we invest in your wellbeing:

• Sleep - Our 360® smart bed for team members, and discounts on our innovations and sleep solutions for yourself and friends and family throughout the year.
• Physical - Wide range of wellbeing resources and services through our medical plans to improve your physical health.
• Emotional - Access to mental health resources, caregiving support, paid time off and parental leave to support your emotional wellbeing. Work for your day flexibility, available for select corporate roles.
• Financial - Competitive base and variable pay programs, ability to save for the future through a matched 401(k) plan and financial support to recover from an illness or injury.
• Community - Paid time off for volunteering and connections to our communities through our Diversity, Equity & Inclusion initiatives, and support for charitable causes.
• Career - Opportunities for career development and continuous learning, including a tuition reimbursement program.

Safety

Safety is a top priority for Sleep Number supporting customers and team members wellbeing. COVID-19 Precaution(s) are in place consistent with CDC guidelines, U.S. Department of Labor's Occupational Health & Safety Administration (OSHA), and state/local laws.

EEO Statement

Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.

Americans with Disabilities Act (ADA)

It is Sleep Number's policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.