Business Data Analyst

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About Zello

Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. 

At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.

And this is where you come in.

Our quest for a Business Data Analyst goes beyond mere number-crunching. We're on the lookout for a dynamic individual who can transform complex data into actionable insights, shaping the future of our business operations and making a lasting impact. Come join be a part of a small elite club of people who understand how the company works "under the hood". Reporting directly to the VP of Analytics, this role is based in the bustling city of Austin, TX.

After a successful first year, you will have:

• Delivered data-driven recommendations that have positively impacted multiple facets of the business, from sales to finance and operations

• Created an all-encompassing dashboard system that serves as a benchmark for business analytics across the organization

• Spearheaded over 10 cross-departmental analytical projects, achieving consistent and measurable outcomes

• Fostered a culture of data-driven decision-making within your team and across the business

What you'll do:

• Create and maintain metrics, dashboards, and analytical models that democratize data for all departments, making it accessible and actionable

• Act as the central hub for data insights, collaborating closely with various department heads and business leaders

• Communicate insights with clarity and precision, without overwhelming your audience with technical jargon

• Design and oversee analytical projects, aligning the team on objectives and diving deep into the results

• Work with department leaders to define key performance indicators (KPIs), analytics events, and success metrics

• Craft compelling data-driven presentations that engage and inform stakeholders across the organization

What you bring:

• At least 2 years of professional experience post graduation in a dynamic or startup environment

• A strong technical background or a degree in an analytical/quantitative field – e.g., Economics, Operations, Business, Mathematics, Statistics or Finance

• Experience working with start-up companies and fast growing businesses, preferably in tech

• An unwavering drive to learn, excel, and contribute to team success

• Exceptional communication skills, coupled with a talent for presentation and data visualization

• Hands-on experience with business analytics tools, forecasting models, and performance metrics

• Advanced knowledge of SQL, some Python, and familiarity with data warehousing tools like BigQuery and Snowflake

• Proficiency in Mode Analytics, Looker, or other similar analytics platforms

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, from flexible work schedules to unlimited paid time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us!

Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.