Business Data Analyst II

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

This team of Service Business Analysts is responsible for managing and improving the tools currently used for forecasting/reconciliation/analyzing life cycle services business as well as leveraging tools used for forecasting/tracking/analyzing SI and related teams business to manage historical, current and future Service business. Responsible for networking, participating in all relevant one on one, inter team and cross functional teams to identify, help develop and maintain consistency in support. Continue to design data intelligence reporting to support teams, territory leads and management/finance to allow dynamic and proactive business decision making related to structure, changes, and needs to continue to maintain and grow customer base, services sold, and profitability. Work with other support and field teams to ensure revenue and cost functions are being reconciled accurately. We consistently design and implement value added reporting to provide new levels and views of knowledge based information that will enhance teams and management as well as ensure operational excellence growth to all processes utilized. We continue to drive innovation and efficiencies and find ways to better utilize resources including cross training and automation.
Job Description

Job responsibilities will impact approx. 1.5B current service business revenue and over 2B future services revenue which will continue to grow. 

Job Duties:

• ​Responsible for networking, participating in all relevant one on one, inter team and cross functional teams to identify, help develop and maintain consistency in support.

• Design data intelligence reporting to support teams, territory leads and management/finance to allow dynamic and proactive business decision making related to structure, changes, and needs to continue to maintain and grow customer base, services sold, and profitability.

• Work with other support and field teams to ensure revenue and cost functions are being reconciled accurately.

• Design and implement value added reporting to provide new levels and views of knowledge based information that will enhance teams and management as well as ensure operational excellence growth to all processes utilized.

• Drive innovation and efficiencies and find ways to better utilize resources including cross training and automation.

• Responsible for North America Support of Life Cycle Services aged backlog, forecasting, revenue/cost tracking and reconciliation for all business acumen.

• Will be using all types of communication and tool links necessary to gather, interpret, input, reconcile and report to field service teams, finance, offer management and management.

• Supports business and operation functions related to accurate service revenue reconciliation including historical, current and future revenue opportunities.

• Partners closely with field territories they support as well as multiple partner teams. 

• Audits output from other teams related to business revenue accuracy. 

• Investigates disparities, looking for process errors as well as systemic problems associated with system and IT issues.

• Analysis of financial reports, trends, risks and opportunities and communicates that information associated with forecasting and performance. 

• Partners with other team members and management to develop strategies for improving operational efficiencies, including, but not limited to backup support, by reviewing work flows, procedures, and performance. 

• Builds and maintains positive, effective, and mutually beneficial-working alliances with internal customers and partners. Initiates problem solving action and follows through to resolution. 

• Communicate, escalate and help drive business through multiple systems and partner teams.

• Proficiency on Microsoft Excel is required. 

• Looking for Brio, Tableau and Access expertise. Proficiency on Word, PowerPoint are preferred. 

• Must have knowledge or be able to quickly learn to navigate and utilize Watchtower tool, R12/Greenfield, MOL, Clarify, and other new tools as they are introduced

• Some travel is required, Strong, self-starter, Excellent Communication Skills, Problem Solving, Ability to multitask regularly

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Basic Requirements

• 2+ years experience in one of the following: business operations, account management or project management

• Must be a US Citizen with the ability to obtain background clearance as required by government customer

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel Requirements
Relocation Provided
Position Type
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.