Business Data Analyst, Video Safety Operations - Trust & Safety - San Jose

Responsibilities

About the Team
The Video Safety Operations (VSO) Reports & Insights Team architects diagnostic frameworks and builds automated data solutions to elevate operations performance. Our mission is to sustain a safer video ecosystem via data-driven excellence. We:
- Architect and Maintain core metrics, scorecards, and interactive dashboards
- Drive Performance through granular targets, root-cause analysis, and automated reporting
- Empower Decisions with ad hoc insights, strategic guidance, and actionable business intelligence

Responsibilities:
1. Design, update, and implement moderation performance data metrics & attribution frameworks.
2. Set granular targets and design performance scorecards, monitor target completion rates, navigate root causes and coordinate XFN solutions for performance driving.
3. Develop and maintain strategic data dashboards and automation solutions.
4. Conduct topic deep-dive analysis to enable cross-functional (XFN) decision making.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above in Math, Statistics, Computer Science, Information Systems, or related fields.
- 3-5 years of experience in data analysis, business insights enablement, or business intelligence.
- Strong ability to independently complete data analyses and deliver actionable, well-reasoned insights.
- Profound knowledge of content moderation operations and strategies, including quality measurement, capacity planning, target setting, and performance scorecard planning.
- Professionalism in metric system setup, attribution analysis, and target-setting methodologies; ability to manage multiple tasks effectively.
- Proficiency in Data Visualization (Tableau/Power BI), SQL, Excel, and Statistics (Python is a plus).

Preferred Qualifications:
1. Experience using Datapower & Aeolus and other TnS platforms as a plus.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $98400 - $232223 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.