Business Development Associate

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

FareHarbor is the premier tour and activity software company in the world, and is only continuing to grow. With a highly customizable product, best-in-class support, and clients operating in dozens of countries around the world, we take pride in what we offer to tourism businesses of all shapes and sizes. Our clients’ businesses might consist of Cooking Classes in Italy, Instagrammable Pop-up Attractions in California, Adventure Hikes in New Zealand, and everything in between.

It’s important to note that this is not a sales role; however, Business Development’s primary purpose is to assist Salespeople in connecting with tour operators. To achieve this, we are spending our time locating high-quality sales leads around the world, evaluating their revenue potential using a mixture of internal and external tools, and ensuring that leads are complete, accurate, and contain the right point(s) of contact. 

BDAs tackle a healthy mixture of outbound and inbound work. Outbound work is time spent on search engines, travel blogs, travel aggregators (such as Expedia or TripAdvisor), and other platforms attempting to locate companies we want to add to our sales pipeline. Inbound work includes evaluating and assigning inbound sales requests, adding companies to the CRM at the request of another department, finding new points of contact in existing leads (as requested by salespeople), and much more.

Success will be found by those with strong focus and attention to detail, but who can also think creatively about finding new opportunities to locate solid companies.

What you’ll do here:

• Use various methods and strategies to find quality, tour and activity companies
• Add these companies to our database quickly and accurately
• Be highly resourceful and thorough at finding contact information for potential clients
• Field inbound sales requests and assign them to the correct sales department
• Collaborate on larger projects with other BDAs and understand their impact on the business
• Enrich and maintain the database with daily and weekly checks throughout the onboarding process
• Understand and accurately explain complicated relationships between companies
• Have the ability to read complex situations and make good judgment calls
• Be able to shift gears to complete a high priority project or task
• Run, analyze and interpret various database reports 
• Stay up to date on industry trends and news

Requirements:

• Task-oriented
• Excellent communication skills - both verbal and written
• Strong problem solving and critical thinking skills
• Work well in a collaborative environment 
• Extremely comfortable on the internet
• Adaptable to changes in a fast-paced work environment
• Enthusiastic about working in a department that plays a supporting role
• Intermediate experience in MS Excel and Google tools (Sheets, Docs, Slides, etc.)

Bonus Points: 

• Prior work experience in a SaaS company and/or the travel industry
• CRM/database experience

Benefits 

• Medical, dental + vision coverage
• 23 days of PTO + 12 paid holidays
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $45,513 - $50,570, plus 10% bonus potential 

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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