Business Development Manager, SMB

We’re growing rapidly, and with the expanding capabilities of our platform, we want to create tailored products and solutions for small to midsize businesses (SMBs). As we enter our next phase of growth, we are looking for a driven, intellectually curious and sales minded Business Development Manager to help us develop relationships with external partners and manage our pipeline of products, features and services. You will have a unique opportunity to jointly build offerings with e-commerce, tech, and retail partners, as well as influence the internal product roadmap. We will rely on your deep knowledge of the customer to prioritize and manage trade-offs across products and features. Lastly, you will be integral in defining and measuring performance of customer acquisition, retention, and loyalty to inform learnings, best practices, and opportunities for optimization.

• Develop relationships with external tech, retail, and e-commerce partners to jointly consult with customers and design solutions for small to midsize businesses (SMBs) to support their end-to-end logistics needs

• Define and communicate Flexport’s value proposition for SMBs with internal account executives and external partners to ensure consistent sales communication across all stakeholders

• Manage and coordinate the execution of multiple product offerings, features, initiatives, and services, supporting leadership with prioritization, trade offs, and timelines. 

• Set goals and measure performance of initiatives and solutions in terms of customer acquisition, retention and loyalty to influence and scale learnings and iterate product offerings

• Negotiate and close new opportunities with key partners to drive shared value for Flexport, our partners, and our customers 

• Collaborate with Flexport’s client operations teams to identify upsell opportunities, source pipeline, and develop strategic account plans

• Communicate with leadership and cross-functional teams on status and progress of key partner relationships and performance on external platforms

• Minimum of 8-10 years of experience in a customer facing sales/business development role, product management, management consulting, or program management.

• Competitive and creative drive to win over customers and think outside the box to get a deal done

• Demonstrated ability to run a sales meeting and structured sales process

• Proven success building and maintaining long term commercial relationships

• Excellent written and verbal communication skills, experience presenting to C-level executives

• A passion for pursuing new and bold ideas within the context of business priorities

• The ability to quickly identify, prioritize, and execute tasks to meet critical project deadlines

• Experience problem-solving within multi-faceted and complex systems

• Experience negotiating with third-party providers of products and services

• An analytical mindset: you know how to define success, measure against it and learn from failure

• An obsession with client happiness. You succeed when they succeed.

• A burning desire to win clients from competitors. You’re a team player, but you know that a little competition is healthy.

• The intellectual horsepower and curiosity to learn a new way of operating in an old industry.

• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.