Business Diversification Program Manager I - 011157

Summary:

The Business Diversification Program Manager is responsible for managing and delivering comprehensive business plans to support growth and innovation for the Lifetime Healthcare Companies (LTHC). This position is responsible for supporting the identification, definition, and execution of business opportunities that will stimulate out-year growth in alignment with the organization's business strategy. The incumbent will help manage the pursuit of opportunities that support growth such as partnerships, alliances, licensing agreements, mergers, acquisitions, and joint ventures. The Program Manager will be responsible for leading cross functional teams in the assessment of potential initiatives that promote long-term growth and increase revenue. This position serves as an essential contact for Sales, Marketing, IT, Finance, the Enterprise Project Management Office (EPMO), and Legal as we identify impacts to current business operations and solve for disruptions to bring growth opportunities to life and communicate recommendations back to senior leadership.

Essential Responsibilities/Accountabilities:

Level I:

• Supports business diversification strategy for LTHC to impact margin improvement and success of LTHC.

• Applies appropriate tools to accurately estimate and plan the work of teams or project groups within agreed processes and policies. Plans initiative schedules, deliverables, assignments, tasks, project meetings (scheduling and meeting notes), status reporting, communication, and action items, as required. Acts and serves as a lead for business diversification partners to track work, tasks, and project assignments to keep projects on-time and within scope and budget.

• Plans, directs, and coordinates a matrixed teams' activities to manage and implement interrelated projects from contract/proposal initiation to final operational stage. Sets and facilitates core team meetings and other relevant project meetings including managing project agendas and meeting minutes.

• Produces work plans according to required standards. Monitors and reports on the progress and resolution of high impact problems according to established standards.

• Escalates issues which project team is unable to resolve through appropriate channels relating to schedules, resources, staff matters, or technical difficulties. Passes recommendations upward, including proposed solutions whenever appropriate.

• Prioritizes and tracks investments across new product development initiatives. May be responsible for project managing/integrating.

• Accountable to help identify potential disruptions in implementing a growth initiative and managing a plan to solve for disruptions across the enterprise.

• Responsible for building components of a business case to support project execution and a smooth project transition to EPMO and/or other assigned business owners throughout initiative execution.

• Acts independently to gather, interpret, and report on competitive intelligence, market insights and sales projections to support recommendations and decision making for business opportunities.

• Engages with senior leadership and peers to support decision making and provide guidance when appropriate. Collaborates with multiple teams and organizations, both internally and externally.

• Fosters an environment of continuous improvement and encourages innovative thinking.

• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.

• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.

• Regular and reliable attendance is expected and required.

• Performs other functions as assigned by management.

Level II (in addition to Level I essential responsibilities/accountabilities):

• Responsible for identifying, defining, and developing business opportunities that will stimulate out-year growth in alignment with the organization's business strategy. Examines trends and creates a vision and strategies to position the organization in the future. Prepares quantitative and qualitative research and analysis. Composes alternative scenarios. Develops and analyzes business strategy and critical issues. Ensures business development plans are positioned and communicated appropriately.

• Sees Growth Initiatives through to completion.

• Provides status updates for ongoing diversification efforts in cross-functional meetings across the enterprise.

Level III (in addition to Level II essential responsibilities/accountabilities):

• Manages large scale, highly visible, strategic enterprise projects that may transition to ongoing responsibility as 'owner' for end-to-end program management or in collaboration with the Enterprise Project Management Team

• Manages and leads new business ideas, partnerships and/or mergers/acquisitions that may be brought forth from key business leaders throughout the organization to support. This work would include creating a team to manage all applicable due diligence items.

• May represent Managers and Directors of supported areas in meetings pertaining to related projects, including decision-making responsibilities, attendance at Corporate and regional committees, and other meetings and workgroups.

• Coaches and counsels' members of cross-functional teams to accomplish projects, meet established schedules, or resolve technical/operational issues.

• Serves as a Change Leader, developing and implementing strategies that will benefit the Margin Diversification Strategy.

Minimum Qualifications:

NOTE:

We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

All Levels:

• Five or more years of progressive experience in business strategy/planning or planning in the healthcare industry. Bachelor's degree in marketing, sales, business strategy or related preferred.

• Demonstrated experience managing complex projects and leading cross-functional teams.

• Good analytical and business process development skills.

• Ability to see the big picture and understand the individual pieces.

• Ability to operate independently to navigate organizational complexities and to obtain resources needed to move initiatives forward.

• Ability to work within and lead cross-functional teams.

• Ability to develop and maintain positive and productive relationships with executive management and key leaders throughout the organization. Ability to communicate with both technical and non-technical stakeholders

• Demonstrated business problem solving skills.

Level II (in addition to Level I minimum qualifications):

• Seven or more years of progressive experience in business strategy/planning in the healthcare industry.

• Pharmacy related experience preferred.

• Strong knowledge of health insurance and third-party administrator (TPA) operations.

• Ability to write and speak fluently on all aspects of work and communicate effectively with users/customers and colleagues 2-3 levels up/down and across a range of disciplines, and all levels of management.

Level III (in addition to Level II minimum qualifications):

• Ten or more years of progressive experience in business strategy/planning in the healthcare industry.

• Healthcare industry experience required including knowledge of all lines of business offered with the Enterprise.

• Project Management Professional (PMP), Lean or Six Sigma certifications preferred; in lieu of certification, 5 years of Project Management experience may be considered.

• Experience with Quality principles and tools. Demonstrated problem solving skills.

• Demonstrated experience managing teams executing under multi-phased and multi-deployment project schedules.

Physical Requirements:

• Ability to travel across the Health Plan service region for meetings and/or trainings as needed.

• Ability to work prolonged periods sitting at a workstation and working on a computer.

Salary Range:

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in additional to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Min: $70,200.00 - Max: 30,300.00

The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve.

Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce.

OUR COMPANY CULTURE:

Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)