Business Engagement Partner

Q2 is looking for a creative Business Engagement Partner for its Premier Services organization with experience in increasing customer acquisition and engagement through the use of industry insights to create and continually improve the pitch deck, develop and execute an ongoing customer case study framework, collaborate on, execute and manage effective onboarding and renewal programs while building strong internal partnerships and effectively communicating and educating the Premier Services Teams and partners on the value of Premier Services.

Responsibilities:

Industry Insights

• Have a thorough understanding of the industry, business trends/events, and continually monitor competitor/industry developments

Pitch Deck Creation and Ownership

• Provide objective perspective to pitch strategy to ensure a fresh approach and new, compelling thinking

• Create a pitch deck for sales opportunities, ensures consistency across pitch efforts, apply best practices for storytelling, communicate critical insights, showcasing our data-driven approach, etc.

• Ensure all pitch participants are clear on strategic direction, content delivery, as well as roles, and responsibilities at all times

Case Study Development

• Work with internal teams to proactively qualify competitive elements of customer wins to provide inputs for case studies

• Organize regular reviews to determine referenceability of Premier Services customers with Delivery Managers to ensure accuracy of the reference pool

• Design and develop innovative new ways of harvesting & analyzing results of customer interviews and other business value assets, new ways of communicating actionable insights

• Evaluate customer’s business value drivers and clearly and consistently communicate the customer’s viewpoint back to GCP and Go-to-Market function management – ever tactful in the presentation of sensitive issues and considerate of customer confidentiality

• Identify key customers that can act as a marketing channel through case studies, speaking opportunities, prospect reference calls, etc.

Renewal Management

• Collaborate on and execute Renewal Management Process and ensure timely renewal of contracts

• Coordinate renewal time frame and renewal kick-off meetings with internal/ external partners and cross-functional teams

Scoping Coordination and Oversight

• Monitor the end-to-end Premier Services Scoping process, due diligence, roadmap, and SOW development to identify gaps and collaborate to improve the process

Business Case Creation

• Build business cases, inclusive of financial models and KPIs, of new opportunities to improve the overall Premier Services sales, onboarding, and renewal process

• Collaborate to create the strategic framework (narrative) to shape the internal pitch for necessary resources, collateral, and process to grow and retain Premier Services customers

Reporting

• Identify and monitor KPIs that relate directly to the Premier Service Pipeline (Net New, New to Premier, Upside Opportunity)

• Improve and maintain the Weekly Premier Sales Pipeline Tracker

Internal Documentation and Communication

• Collaborate across our internal team to ensure clear communication of timelines, and deadlines for ongoing and ad hoc projects related to Engagement

• Provide regular reporting and analytics for ongoing and ad hoc projects

• Responsible for real-time updates to Reference Database, and contributing to overall database data integrity

• Create, and manage content and digital assets for intranet site, Delivery Teams, confluence, etc.

• Assist Marketing in the design and creation of Premier Services marketing materials to internal and external audiences

Qualifications:

• Typically requires a Bachelor’s degree and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience.

• Strong planning, organizing, and program management skills

• Strong interpersonal and analytical / problem-solving skills

• Advanced proficiency in MS Office (Outlook, Excel, and PowerPoint)

• Demonstrated organizational skills and ability to work on multiple high-priority projects at once, while continually assessing what is “important”

• Effectively communicate ideas, concepts, use cases, and strategies for both technical and non-technical people

• Excellent customer service/people skills

• Communicate effectively both verbal/written

• Enthusiastic team player who thrives in a fast-paced team environment.

• Passion to succeed

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At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.