Business Entrance Receptionist

POSITION SUMMARY:
Reporting to the department’s Director and Manager, the Business Entrance Receptionist coordinates the California Academy of Sciences’ business entrance lobby area. Greets and directs all visitors, including vendors, associates, clients, job candidates, and customers. Also, ensures completion of paperwork, sign-in, and security procedures. Handles special administrative projects, as well as overflow work from the Guest Experience department. This position requires daily attendance either working a workweek or weekend schedule depending on the business need arranged by the director/manager.

Organizational Culture
Join a team dedicated to the Academy’s mission, vision and values! Currently, the Academy has a new strategic plan including three initiatives – Hope for Reefs, Thriving California, and Islands 2030 – that leverage biodiversity science, environmental learning, and collaborative engagement to regenerate fragile ecosystems around the world. Learn more at https://www.calacademy.org/about-us/major-initiatives.

We hope you are inspired by what we do and are excited to contribute to our mission. The mission of the California Academy of Sciences is to regenerate the natural world through science, learning, and collaboration. The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences. We encourage you to apply even if you do not believe you meet every one of the qualifications for the position.

This position is based in San Francisco, California. This position is onsite at the Academy of Sciences in Golden Gate Park. Please do not apply if you are not able to work onsite. Candidates are required to have up-to-date COVID-19 vaccination, including receiving a booster shot, as a condition of employment, absent qualifying exemptions in accordance with applicable laws. Individuals receiving a conditional offer of employment from the California Academy of Sciences will be provided the full text of the vaccination policy.

About the Guest Experience Team
The Guest Experience team provides a platinum level of service to all of our visitors, members and beyond. Our team is responsible for overseeing public floor operations including the entryway, theaters, exhibits and various guest services. We are often responding to constantly changing operational needs and work closely as a team to solve problems. Our team is essential to creating a positive guest experience.

POSITION DUTIES & RESPONSIBILITIES:

• Greet employees and guests; inform the respective staff of their arrival.
• Verify the status of persons visiting the non-public business areas of the museum, checking credentials, and logging guests in using the Envoy visitor management system.
• Ensure all safety best practices are followed at the entrance; alert security of any activity that is not in alignment with our policies
• Provide customer care, including but not limited to: Lost and Found, wheelchair requests, VIP access to the museum area.
• Maintain routine calendars and provide data entry in various department logs and databases as needed
• Support Guest Experience management team in basic administrative functions, ordering supplies, processing credit card statements and setting up appointments as needed
• Follow all Academy safety regulations including assistance in emergency evacuation procedures
• Other duties as assigned

QUALIFICATIONS: A successful candidate will have the following:

EXPERIENCE:

• 1-2 years experience as a receptionist or in administrative position encouraged, but not required

SKILLS AND ABILITIES:

• Excellent interpersonal, oral, and written communication skills are a must to assist a diverse audience
• Must be comfortable working in a high-energy, public facing environment
• Ability to multi-task both working with staff and guests in person, over the phone and via email
• Experience with Google Suite and other basic computer applications; experience with visitor management systems a plus
• Ability to work with minimum supervision, take initiative, and be adaptable
• Available to work holidays, evenings and weekends are required or as needed
• Ability to work in a constantly changing environment
• Ability to speak effectively before groups or individuals

PHYSICAL ENVIRONMENT:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. This position spends the majority of the day working in a fixed location at the reception desk and is frequently required to sit, use a computer, and communicate on the phone, through email, and in person. Must be able to perform repetitive motions 75% of the time.

Compensation and Benefits
Hourly hiring/flat rate: $22.83 per hour
The Academy offers a total compensation package that emphasizes both base salary and comprehensive benefits. 
Schedule: Full-Time, 40 hours per week. Benefits will be determined based on hours per week worked.

APPLICATION DEADLINE: This position will close on March 22, 2023 at 5pm. Review of applications will begin on March 20, 2023.

APPLICATION PROCESS: Please upload your resume and complete the brief online application

The California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).

The California Academy of Sciences is an Equal Opportunity Employer and is committed to ensure that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, place of birth, national origin or ancestry, physical, mental or medical disability, height or weight, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.