Business Information Specialist

Position Title : Business Information Specialist (P1)

Company Summary

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand-connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

Responsible for the Enterprise Resource Planning (ERP) master data for the organization related to account set up and management to ensure entity hierarchies are properly associated. Provide accurate and useful information to assist management in decision-making through understanding master data interdependencies and how master data is leveraged to drive business processes and support our business relationships. Collaborate with internal departments to improve processes and identify opportunities for innovation that utilize master data and other business information to promote relationship retention, maximize revenue, and minimize expenses.

Responsibilities

• Administer ERP master data to manage the business account information, including hierarchy structure and categorization for the creation of new accounts, maintenance of existing accounts, execution of entity changes and support of landlord ownership changes.
• Analyze the associated account master data and contract relationships and establish required data linkage within the hierarchy structure.
• Conduct credit risk analysis of new accounts and recommend business terms.
• Identify, research and prioritize master data additions and modifications that impact business performance and processes.
• Understand the system impacts of hierarchy structures to support business processes, facilitate automation opportunities and deliver outstanding customer service to internal and external partners.
• Resolve online order data inquiries through system updates and effective data management.
• Communicate changes in account information to applicable parties.
• Engage internal and external business partners to streamline and improve processes, focusing on customer service excellence and resource management efficiencies.
• Provide specialized support for account specific events and initiatives including all activities related to IT system releases.
• Understand and influence data management metrics and methodologies and ensure adherence to defined Service Level Agreements (SLAs).

Expectations

• Ability to read and interpret complex business and/or legal documents
• Understanding of financial statements and chart of account structures
• Project/Time Management skills with an ability to work in a fast-paced environment
• Analysis and Reporting skills
• Ability to influence without having direct organizational control
• Ability to work independently and handle multiple projects
• Microsoft Office (Excel, Word, Access, PowerPoint, etc.)
• JD Edward experience is a Plus

Education/Certifications

• Bachelor's Degree or equivalent experience in Business, Finance, or related field preferred

Experience/Minimum Requirements

• Three (3) years of experience in contract administration, customer service/sales, financial analysis, and/or accounting

Organizational Relationship

Reports to: Program Manager, Contract Development

Title(s) of direct reports (if applicable):

Working Conditions: This role falls into our hybrid work model working in the office on Monday through Thursday. On Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

#LI-Hybrid

#Li-IM

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)