Business Integration Manager

At The Imagine Group we go beyond print to help our clients deliver game changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovative team is the most committed, most experienced team in the business, who are driven to find and deliver "a better way" to our clients. We are committed to delivering marketing solutions, in every environment and every campaign, that help our clients capture the heart, mind and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Let's Imagine a better way together! Come join us!

Essential Duties and Responsibilities

• Sales
  
  • Partner with Sales to identify client's current needs and make recommendation on solutions.
  • Team with Sales on client system demo prep and presentation to showcase system features that directly address client needs.
  • Identify opportunities to introduce other Imagine products to solve client's needs or enhance a client's workflow.
• Onboarding of Symphony Systems
  
  • Partner with Sales on meetings, time lines, and keeping momentum going forward
  • Partner with client as they analyze current data /processes for input into systems for use
  • Train users (internal and external) on how to input and maintain data in the system through written materials, in-person, or virtual training.
  • Assist internal users on best practices to meet client requests
• Support - Client-facing and internal systems
  
  • Subject Matter Expert for questions and troubleshooting of current client-facing and internal technology
  • Assist Imagine teams with questions/best practices for data management and application
  • Subject Matter Expert (SME) for new questions and troubleshooting issues.
  • Partner with HelpDesk to be a link between users (external and internal) and the developers
  • Train and prepared Imagine in-house client team to takeover day-to-day management of the client system
• Development
  
  • Participate in development discussions as it pertains to current user discovery and new functionality
  • This team participates the discovery for how Symphony should function focusing on clients' needs (internal and external).
  • Communicate client SOW requests that require system enhancements or new feature adds
  • Performs some UAT (User Acceptance Testing)
  • Help the Imagine tester test the system before it is released to the public focusing on making sure all the requirements presented by the Business Unit has been successfully fulfilled
• Communicating releases
  
  • Help communicate to current users about changes made to the system and provide documentation and training when needed for larger functionality updates

Supervisory Responsibilities

N/A

Minimum Qualifications of Position

• Data or systems management experience as well as client-facing management experience.
• Minimum of 3-5 years of direct job-related experience required.

Knowledge and Skills

• Excellent verbal and written communication skills, interpersonal relationships and decision-making abilities.
• Commitment to internal and external customer service.
• Ability to multi-task, manage priorities, and meet deadlines.
• Fluency in Excel (VLOOKUPS, pivot tables, basic/moderate formulas)
• Ability to review and efficiently compare and analyze client-provided data and apply client logic to internal systems for desired output

Working Conditions and Physical Requirements

• Occasional walking
• Manual dexterity for repetitive work
• Frequent Sitting for prolonged periods of time
• Travel: N/A
• Ability to lift, push and pull: up to 20lbs