Business Intelligence Analyst, Customer Experience

Job Posting End Date: October 21

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury.

Unum's two distinct, but similarly focused US businesses - Unum US and Colonial Life - are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.

Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine and Baton Rouge, Louisiana - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide.

General Summary:
The Customer Experience Business Intelligence Analyst is responsible for simple to moderately complex data analysis, preparation and visualization. This role works within the Customer Experience Team with a mission to equip and rally Unum with actionable insights. They will use their technical and domain expertise to translate data into meaningful insights for teams and leaders to confidently take action on. The ideal candidate will be passionate about all things data and we seek a creative and analytical thinker to help us solve our most challenging problems. This position will represent the CX Team in working with Business Analysts, BI Analysts, Data Scientists, Data Engineers and directly with the business units for requirements gathering and validation.

There is flexibility in the opening, and we are evaluating individuals from entry to experienced levels.

Principal Duties and Responsibilities

• Conduct data profiling and analysis to evaluate data sources to determine the best source for business information
• Acquiring, transforming and translating data into actionable dashboards, reports, algorithms or datasets with minimal support from mentor and manager
• Performing statistical analysis and presenting findings to guide and advise leadership
• Collaborate with data engineers to perform data validation and testing activities as appropriate
• Continuously develop and build upon existing knowledge of the insurance industry
• Continuously develop and build upon existing knowledge of data stored in company databases
• Works directly with internal customers to refine requirements and validate output to ensure solutions will meet expectations

Job Specifications

• Bachelors Degree preferred, and/or equivalent experience
• 2+ years experience with demonstrated success at an Associate level in a data analytics related field
• Knowledge of analytics programming languages (SQL/R/Python)
• Experience with modern BI toolsets (Tableau, Alteryx, PowerBI, or equivalent)
• Understanding of data profiling, statistical analysis and data modeling concepts
• Comfortable extracting and leveraging data out of data warehouse, transactional databases, object stores & API based environments
• Demonstrated ability to translate business needs into technical solutions
• Ability to embrace change, adapt to the unexpected, and focus energies, people, and solutions on practical and positive results
• Demonstrated problem solving skills
• Strong communications skills
• Aptitude and drive to learn new technologies and analysis techniques
• Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Company:
Unum