Business Intelligence Analyst - Reporting

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 650+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The BI Team is looking to add a Business Intelligence Analyst to the team, with a focus on Reporting and dashboard automations.

What you’ll do here:

• Work with client-facing teams (AM/Support/OB) to understand reporting needs of our clients and provide sustainable, timely solutions
• Have a client-focused approach and ensure that clients’ needs are being met 
• Proactively identify opportunities and recommend solutions to align with overall FH business strategy 
• Provide daily, weekly, and monthly reports to a variety of internal and external groups as well as perform ad hoc analysis as needed
• Perform data analysis from multiple data sources and build reports for projects such as executive dashboards, customer journey analysis, lead performance analysis, and digital and social campaign analytics
• Continually improve reporting to facilitate improved client interaction and identify reporting problems and develop plans for improvement
• Contributes to the efforts of building and maintaining a comprehensive reporting and tracking strategy for optimal performance

Requirements:

• Strong data skills - must be comfortable analyzing large quantities of data to create summaries, develop models, and extract insights
• Strong communication skills, both verbal and written - be able to present results and reporting solutions in meaningful terms and instill confidence in recommendations both to internal employees and external clients 
• Intermediate knowledge of database languages, SQL/PostgreSQL.
• Attention to detail with a high degree of accuracy on work output; ensures that reporting and analysis is on time and error free
• Able to work quickly and prioritize multiple projects
• Experience using data visualization tools (i.e. Tableau)
• Bachelor's Degree in statistics, computer science, business or related field with 1 - 2 years of analytical experience

Benefits 

• Medical, dental + vision coverage
• 23 days of PTO + 12 paid holidays
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $53,711-$59,679, plus 10% bonus potential

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.