Business Intelligence Analyst Specialist

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The Business Intelligence Analyst interacts with Business Stakeholders in order to understand the overall business and information needs of the organization, gather proper requirements and develop solutions for business process, system and related technology problems. Responsible to elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including Zayo Business Groups. Serve as the conduit between the Business Stakeholder community and the Business Intelligence team to communicate data architecture requirements. Manage project/system requirements through full life cycle to completion, train the end users on views/dashboards created, and maintain ongoing information flow into maintenance mode and production support as needed. Apply proven communication, analytical, and problem-solving skills to help maximize the benefit of system investments. 

Responsibilities

• Understanding and Designing Solutions
  • Build a strong relationship with Zayo Business Groups, understanding existing business processes in order to make process and system-related recommendations using best practices for changes to improve operational effectiveness and provide cost savings.
  • Work with Zayo Business Groups to identify, analyze, document, and design functional solutions to drive business outcomes. Provide options and recommendations that balance business and user needs as well as resource availability.
• Managing and Implementing Solutions
  • Understand and communicate current and planned work status for the intended audience with appropriate level of details in a consistent and accurate manner.
  • Manage work to meet commitments. Involvement in prioritization of work, escalation of issues, and development of contingency plans. Facilitate meetings / work sessions.
  • Manage changes to baselined requirements through effective application of change control processes and tools.
• Maintaining and Supporting Solutions
  • Create views/dashboards of data to support the requirements outlined by the Business Stake Holders.
  • Hold meetings to demonstrate progress, and train the business partners on how to use the business analysis tool and dashboards.
  • Build a strong relationship with the business to deeply understand how they operate and build a trusted partnership in order to provide top level insights and support for their business function.
  • Understand how processes and system functionality work together to achieve business goals and act as an advisor for new and/or changes to existing processes to streamline, automate & integrate, and meet application compliance requirements.

• Project Manage multiple projects and deliverables at once.

Qualifications

• Education, training and or experience equivalent to a Bachelor’s Degree in Computer Science, Information Systems, Business or related field.
• Experience effectively gathering solution requirements through interviewing, observing, listening, facilitating design sessions and demonstrating analytical skills
• Experience communicating information, both verbally and in writing, in simple, clear, unambiguous and concise language; understandable to a wide audience with broad technical and non-technical backgrounds.
• Experience in analytical and problem solving abilities.
• Experience and ability to work with teams in multiple geographical locations
• Experience in / knowledge of telecommunications industry through direct or indirect work experience a plus.
• Salesforce environment knowledge
• Proficiency in the MS Office suite of tools
• Experience with Business Intelligence tool such as Einstein Analytics, Power BI, Tableau.

Base pay range: $70,000 - $90,000 commensurate with experience.

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Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.