Business Intelligence Business Analyst (Einstein/Tableau CRM/CRM Analytics)

Job Title

Business Intelligence Business Analyst (Einstein/Tableau CRM/CRM Analytics)

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

We are seeking a highly motivated Business Intelligence, Business Analyst who is experienced in developing, maintaining and managing advanced reporting, analytics, dashboards and other BI solutions and projects for the Philips North America HealthTech business.

In this role, you have the opportunity to

Collaborate with leaders and stakeholders across the North America HealthTech Sales & Operations business in order to develop and deliver end-to-end dashboard and analytics solutions to enable business insights and decisions. You will be the subject matter expert in creating interactive visualizations and automated reporting to support shared business goals. You will be a part of a high-functioning and collaborative Business Intelligence & Analytics team.

Business Intelligence Analytics & Reporting- 50% of time includes the following activities:

• Develop and maintain advanced reporting, analytics, dashboards and other BI solutions using tools available in the landscape including and not limited to CRMA/TCRM/Einstein Analytics, Tableau, Salesforce, custom Microsoft based reporting solutions, Excel etc.
• Perform and document data analysis, data validation, data mapping/design, produce data samples/prototypes and produce ad hoc reports.
• Obtain and analyze data by accessing multiple sources, including SAP and data warehouses.
• Demonstrate strong T-SQL skills to enable agile data analysis and data preparation for front end BI implementation.
• Help the customer manage their business and to strategically make sound decisions based on solid analysis of data and provide insight regarding interpretation of data and trends (explain the 'what' and 'why' of data results)
• Evaluate and utilize appropriate BI tool available in the toolkit to streamline report generation and provide speed to business leader decision making, including self-serving tools that enable users to analyze data through many business dimensions with visibility to granular and historical data
• Modify / improve existing reports/dashboards as directed by the business and Change Control Board
• Evaluate and plan activities to implement automation of manual data extracts and other manual activities supporting any reporting currently supported by you
• Create all required documentation on all projects using pre-defined templates and keep documentation up to date on any existing report changes and facilitate training & roll out of new tools
• Respond and resolve all feedback (all priorities) within the set thresholds (business days)
• Create training and internal QA/UAT documentation, perform quality assurance and ongoing monitoring of current reports and data for accuracy and usage. Develop and understanding of Six Sigma and other quality methods

Customer Partnership & Project Management - 50% of time includes the following activities:

• Understand business requirements and come up with the optimal design for solution to the business problem.
• Collaborate with other BAs in team for improved project execution process, data availability within existing reporting systems, and leverage and coordinate overlapping data requests/reports.
• Collaborate with global counterparts to share NA reporting initiatives and get insight into global reporting initiatives to drive combined efforts and definitions. Share best practices and make recommendations to business.
• Implement change management planning to help gain buy-in and adoption at multiple levels
• Provide guidance on best practices and approaches to design and implement effective and standardized leading TCRM/Einstein Analytics driven dashboards and analytics
• Promote Philips values and leadership goals

To succeed in this role, you should have the following skills and experience

• 5+ years of experience as a BI/ Business Analyst, preferably with some project management and working directly with Business stakeholders.
• 3+ years of experience and expertise in leading TCRM/Einstein Analytics driven dashboard/analytics design, development and implementation or equivalent BI tool like Tableau/Qlikview/Power BI
• Bachelor's degree within a technical/ business related field
• Strong knowledge using SQL.
• Expertise in developing, maintaining and experience in managing/leading TCRM/Einstein Analytics driven dashboards & analytics, preferably with working knowledge of TCRM/Einstein administration/architecture
• Experience in architecting, designing, developing BI and other analytical, reporting solutions using standard BI tools
• Has strong verbal & written communication skills.
• Experience in problem solving / conflict resolution, critical thinking and priority setting.
• Experience using Microsoft Excel, Power Point, Project, Access and Visio.
• Experience in working with several groups of data and users simultaneously.
• Experience in being innovative and having strong analytic skills.
• Demonstrated ability to provide strong time management skills.

Preferred Skills

• Working knowledge of TCRM/Einstein Analytics administration/architecture (preferred)
• Knowledge of BI project/program management (preferred)
• Knowledge of Salesforce.com or similar cloud CRM tools (preferred)

This role requires ability to work directly with Sales teams to understand requirements and propose the best BI solution to achieve the business objective. Business requirements can often be vague or can change once end users see the developed product and therefore the ability to navigate through the ambiguity and come up with an optimal solution design will be critical to success in this role.

In return, we offer you

At Philips, we are driven by our mission to improve the lives of 2 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. If you are interested in driving action to improve patients' lives so they get home healthier and faster and stay there longer, then this position is poised to help you achieve that goal.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it's like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.