NBCUniversal

Business Intelligence Lead (IAM)

Posted An Hour Ago

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Hiring Remotely in New York NY USA

Remote or Hybrid

125K-150K Annually

Senior level

AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development

NBCUniversal has a rich history of evolving the media and entertainment industry.

The Role

The Business Intelligence Lead focuses on improving IAM workflows leveraging data analysis and AI automation to enhance service efficiency and stakeholder experience while designing structured improvement initiatives.

Summary Generated by Built In

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content which we distribute across our portfolio of film television and streaming and bring to life through our global theme park destinations consumer products and experiences. We own and operate leading entertainment and news brands including NBC NBC News NBC Sports Telemundo NBC Local Stations Bravo and Peacock our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios including Universal Pictures DreamWorks Animation and Focus Features and the four global television studios under the Universal Studio Group banner and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences including Universal Orlando Resort home to Universal Epic Universe and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees customers and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
Role Overview
The Business Intelligence Lead is responsible for advancing IAM through the redesign of structured processes business intelligence and AI-enabled automation.
This role evaluates L1 and L2 IAM workflows identifies inefficiencies and service gaps and transforms operational challenges into measurable improvement initiatives. By modernizing workflows and introducing intelligent automation this position enables IAM teams to operate with greater precision scalability and technical depth.
A key focus of the role is improving overall business impact ease of service and ease of engagement with IAM services. This includes enhancing the customer experience for internal stakeholders while strengthening the efficiency and reliability of IAM operations.
The role converts operational pain points into structured initiatives that deliver measurable business outcomes. This includes partnering with key business stakeholders to gather feedback understand service friction points and identify opportunities to improve the overall experience of engaging with IAM services.
The objective is to build an operational model in which repetitive work is streamlined decision-making is supported by data and operational capacity is reinvested in higher-value IAM functions.
Core Responsibilities
Operational Process Review & Redesign

Assess L1 and L2 IAM workflows including JML provisioning authentication support service accounts privileged access operations and request management.
Identify bottlenecks rework loops unclear ownership boundaries manual dependencies and control gaps.
Develop structured problem statements defining:
- Current-state friction
- Operational or risk impact
- Root cause drivers
- Optimized future-state design
Translate findings into phased improvement roadmaps with defined milestones and measurable outcomes.

Business Intelligence & Data Analysis

Analyze IAM operational metrics (volume trends SLA adherence backlog drivers repeat incidents error patterns).
Use quantitative insights to prioritize transformation initiatives.
Establish baseline KPIs and define performance targets tied to efficiency quality and operational maturity.
Create transparency into where effort is spent and where capacity can be reallocated.

AI & Automation Enablement

Identify opportunities for:
- Rule-based automation
- Workflow orchestration
- AI-assisted triage and decision support
- Intelligent request intake and knowledge automation
Design automation solutions leveraging Azure services (Logic Apps Power Automate Functions AI services) APIs scripting and ITSM integrations.
Partner with IAM engineering and platform teams to move from concept to implementation.
Ensure automation enhances security posture auditability and compliance alignment.

Continuous Improvement & Capability Advancement

Identify structural gaps in IAM services documentation and operational ownership.
Reduce manual process dependency to improve consistency and throughput.
Enable operational capacity to shift toward more complex IAM analysis control validation and higher-order problem solving.
Establish repeatable frameworks for evaluating and improving new and evolving IAM processes.

Qualifications
Basic Requirements:

Master's degree or equivalent relevant work experience
8+ years of experience in IAM Cyber Security IT Operations or operational transformation roles.
Strong understanding of Identity & Access Management lifecycle and operational workflows.
Demonstrated ability to convert operational inefficiencies into structured executable improvement plans.
Experience designing or implementing automation using Azure and enterprise platforms.
Strong analytical capability with the ability to translate data into prioritized action.
Proven ability to influence cross-functional teams without direct authority.
Clear and structured communicator capable of articulating operational strategies and measurable outcomes.

Fully Remote: This position has been designated as fully remote meaning that the position is expected to contribute from a non-NBCUniversal worksite most commonly an employee's residence.
This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $125000 - $150000 (bonus eligible)
We are accepting applications for this position on an ongoing basis.
Additional Information
As part of our selection process external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].
For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories or arrest or conviction records in a manner consistent with relevant legal requirements including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

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The Company

HQ: New York City NY

68000 Employees

Year Founded: 1912

What We Do

From film television news theme parks interactive media and streaming our people are at the center of it all. Here we solve complex and business-critical problems. That’s why we’re looking for people to help us continue our evolution imagining and delivering the most innovative and disruptive products and services through the latest tech advancements in the industry. Here you can develop solutions. You’ll develop solutions that allow engineers to broadcast live TV from the comfort of their homes. These solutions will enable the use of our collection of hundreds of thousands of distinct intellectual properties across our film television and streaming brands. Here you can transform. You’ll make decisions and solve complex problems by leveraging insights that come from data building AI to help enable solutions to optimize every aspect of our content eco-system. Here you can build. You’ll build emerging immersive technologies that are used to power the broadcasts and streaming of global events like the Super Bowl and Olympics. You can create secure elastic cloud-based services connecting parts of our global platform ecosystem that effect tens of millions of viewers consumers and businesses that consume and love NBCUniversal’s content. And while you design build and architect your career we have the culture to make sure you’re supported. Here you can work and still live your best life! We’re leaders in our fields. We hire smart people and trust them to get the job done. We are never too busy to develop a fellow colleague. We understand our goals – or we ask. When we see something that needs doing – we do it. We make data-driven decisions. We fiercely believe in our talent and their growth. If you're ready to make an impact here you can.

Why Work With Us

For us it's more than just a work life. It's a daily passion. We take great pride in our legacy. We find fun in the challenge. We collaborate and inspire others. We're always creating always solving and always ahead of competition.