Business Intelligence Manager, Service Operations

 About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

The ideal candidate will be a Player- Coach responsible for the evolution and execution of the BI strategy for Global Services, leveraging data to drive informed decision-making, while ensuring data integrity and accuracy. This role requires expertise in BI tools and data visualization, handling raw, unstructured data and transforming it into actionable insights to help business partners make informed decisions. You know how to identify the information needs of the business and develop creative solutions using custom dashboards and reports. 

What You’ll Be Doing:

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Leading:

• Manage and coach a global team of Business Intelligence Analysts, providing guidance, mentoring, and fostering a culture of continuous improvement
• Run weekly sprint planning and retrospective meetings for an agile team
• Establish and maintain data governance policies, procedures, and standards to ensure data quality and consistency




Reporting:

• Collaborate directly with business partners to build fully automated Tableau dashboards to accomplish reporting objectives
• Implement descriptive, predictive, and prescriptive analytics across multiple business functions
• Create cutting-edge data visualizations with simple and intuitive UI
• Interface with engineering teams to architect a scalable reporting infrastructure




Influencing business operations:

• Consult with business leaders to streamline operations based on insights from our data
• Help our systems and processes work together to generate clean data and deliver a great user experience
• Train stakeholders to leverage our reporting

Required background:

• 3+ years managing Business Intelligence teams
• 7+ years in a business analyst, data analyst, data science, engineering, or related role
• 3-5+ years experience creating dashboards and reports with a data visualization tool 
• Bachelor’s degree or equivalent experience, preferably in a quantitative discipline like mathematics, MIS, engineering, or computer science
• Operations or customer experience in a SaaS company
• Business acumen, including an understanding of financial terms and metrics 
• SQL proficiency and familiarity with querying relational databases (e.g., Amazon Redshift and Snowflake)
• Advanced Tableau skills and experience with Salesforce
• Knowledgeable with Google Sheets
• Strong written and verbal communication skills, with the ability to effectively collaborate with cross-functional teams and present findings to executives

Nice to Have:

• Experience with Tableau Prep, Certinia (formerly FinancialForce), OpenAir, JIRA, and Confluence
• Familiarity with statistical modeling, design thinking, agile, and/or machine learning
• Project management experience and/or certifications

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Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA. 

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity. 

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo. 

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives. 

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.