Business Intelligence Senior Analyst - Cox Business

Recognized thought leader and visionary in process and underlying tools for marketing and sales process automation at Cox Business. Will be hands on understanding boundary partner needs (Marketing, Sales, Order Fulfillment, Engineering, Construction, and Product functional leads) and able to translate those needs into technical specifications within CRM. Partners with cross-functional teams and stakeholders on ideas and solutions as well as implementation of those solutions to drive results in a high business impact environment. Routinely called upon to apply mastery of existing and emerging technologies, best-practices, and processes. A creative thinker who challenges the status quo. Serves as a SME to provide guidance and support to teammates by answering questions and aiding in resolving difficult issues. May provide [more direct] leadership to contractors or employees on a project or temporary basis.
Primary Responsibilities:

• Perform stakeholder analysis on cross-functional team to assess user needs and impacts.
• Development and execution of communications and training strategy for large scale projects.
• Facilitate creation of Business Requirements following a agile approach, or using the Business Process and Analysis (BPA) methodology as determined by the project sponsor
• Identify project stakeholders, risks and benefits of alternate designs; document assumptions; assess project impact of system changes to users, internal and external customers
• Develop System Requirements (SRQs), including process flows and use cases
• Consult with internal customers, cross-functional team members and external vendors to capture agreed-upon business objectives and processes to define system requirements
• Update and map SRQs to Business Requirements in the Requirements Traceability Matrix (RTM)
• Provide BA support for software testing and debugging plans to ensure requirements are met
• Provide status reporting for project progress, issues, dependencies and risks
• Proactively analyzes and documents solutions
• Identifies risks/pitfalls and articulates possible options
• Participates in business strategy & portfolio level discussions
• Knowledge of the business may be deep in one functional area with broad understanding of other functional areas
• Knowledge sharing and mentoring of lower level team members is customary
• Sphere of relationship and influence is within team, with key stakeholders & with senior management
• Facilitate meetings

QUALIFICATIONS
Minimum

• 4+ years' relevant experience in B2B sales environment with a BA/BS.
• Prior experience in Sales functionalities - Lead Management, Account Management, Opportunity Management, Contact Management, External List Management, Personalization, and Customer Lifetime Value
• In depth, hands-on knowledge and experience with at least one industry standard CRM system; preferably Salesforce.com
• Manage, follow and adhere to the long/short term product roadmap for CRM in conjunction with functional leads
• Experience in full life cycle implementation (requirements gathering, process design, configuration, functional design, testing, conversion, and deployment) of CRM and SFA systems
• Ability to grasp and explain complicated subject matter to others across the business that are less connected to the situation and/or are less technically- oriented
• Exceptional business acumen and story-telling skills - the ability to communicate an insight to be understood easily and to drive action
• Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization
• Demonstrated ability to multi-task, work under pressure, and think analytically

Preferred

• Bachelor's degree in Business Administration, Computer Science, Information Systems or a related field. MBA a plus
• In depth, hands-on knowledge and experience with Salesforce.com
• Hands-on experience with CRM / SFA solutions implementation, including design, project planning, and execution
• Experience as a Salesforce.com Product Owner CRM Sales functionalities including Customer Data Hub, Customer Data Hierarchy, Customer Segmentation, Lead Management, Account Management, External List Management, Personalization, Customer lifetime value, Omni-channel CRM programs, and Opportunity Management, Contract and Contact Management
• Knowledge and understanding of Cox Business internal sales order systems: ICOMS, OPTIX, WATTS, SERV, etc
• Salesforce.com certification and/or Scaled Agile Certification and/or Green Belt Certification
• Experience in B2B marketing and sales process
• Experience in the telecommunications industry
• Experience in Cloud CRM products/technologies

USD 84,600.00 - 127,000.00 per year
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.