Business Navigator (hybrid)

Job Description Summary

Function as the liaison between Business Units and Customer Care to align and support the needs of the business leaders and sales associates with value added activities and processes. Problem solves with a Continuous Improvement mindset to remove obstacles for the sales team to maximize selling time and minimize non-selling activities caused by internal challenges, across operational functions.

Represents Customer Care in a Pod* structure to support identification of the highest levels of work value possible within acceptable quality standards. Collaborate with internal and external partners to provide Customer Care's expertise in process, systems, policies, etc. to ensure implementation of efficient and effective work processes to address identified issues or gaps.

*An Agile Pod is a group of self-directed people with a wide array of competencies, experiences and roles who work collaboratively on the delivery of defined objective. Each Pod is made up of a set of complementary skills that are needed for a successful project delivery.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Responsibilities:

• Primary Point of contact for supported Business Units for process issue determination, impact and resolution for Sales and customers through investigation and utilizing a Pod structure.
• Demonstrate subject matter expertise in Customer Care processes and procedures that translate into the ability to influence stakeholders at various levels within the organization.
• Identification of opportunities to improve processes and relationships with key business stakeholders.
• Lead Pod structure problem solving collaboration across required functional stakeholders
• An expert in Order Management in identified ERP.
• Ability to influence internal and external stakeholders to leverage processes that enable efficient operational practices.
• Ensure adherence to regulatory (SOX, ISO, FDA, cMDR, etc.), business and department guidelines, policies, and procedures.
• Participate and support Continuous Improvement projects and organization initiatives.
• Support strategy development for Customer Care Team
• Provide status updates on all issues/requests to Order Management leadership.
• Escalate to Order Management leadership when deadlines will not be met.
• Continuously look for operational efficiency opportunities and engage in continuous improvement initiatives.
• All other duties as assigned

May perform other duties as required

Requirements

• Excellent understanding of SAP, JDE, Tahiti and/ or & BI
• Working knowledge of supply chain management in a manufacturing environment
• Working knowledge and/or experience with Claims, Contracts, and Accounts Receivables.
• Experience with knowledge/solutions databases.
• Knowledge of supply chain practices in a manufacturing environment.
• Must be motivated, self-directed, and able to work with minimal supervision
• Strong PC application knowledge including Microsoft Office
• Highly proficient in Word, Excel, Power Point
• Excellent presentation and written skills
• Demonstrated ability to influence without authority
• Strong interpersonal and organizational skills
• Demonstrated experience in CI activities
• Comfortable interacting with many levels of management
• Strong time management skills and the ability to multi-task
• Strong team orientation
• Self-motivated
• Learning Agility
• Conflict resolution
• High School Diploma. Preferred: BA/BS degree
• Preferred: Lean and/or Six Sigma certification
• 2+ years experience with call center/CRM metrics and workforce management
• 2+ years in customer facing role

Preferred:

• Understanding of MS Project
• Understanding of CRM
• Working knowledge of Access db
• Strong knowledge of BD Supply Chain
• Understands BD Supply Chain processes, decision making, roles and responsibilities.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA TX - San Antonio

Additional Locations

Work Shift