Business Operational Readiness Support

The Operational Readiness support for the business would report directly to the Sr. Manager of Digital Marketing. This role would facilitate and lead conversations between IT, cross functional business partners and technical teams in building deployment strategy and rollout plans for the initial project launch through the full platform transition.

The responsibilities for this role include:

• Support overall coordination, management and tracking of the Operational Readiness element of the ecommerce redesign project
• Support operations throughout the project lifecycle in preparing the teams for the change (E2E, Integration, Functional, UAT, Performance, ORT )
• Partner with IT for customer rollout with segmentation considerations based on individual customer functionality and needs
• Ensure clear coordination, direction and control in any hand offs between the existing workstreams, particularly Operating Model, Build, Test and Business Operations teams
• Provide clear communication, timely escalation of issues to the project team and stakeholders
• Drive testing strategy utilizing test scripts in partnership with IT for updates and releases
• Provide direct input into the change lifecycle that supports the achievement of key goals, planning and execution of various business scenarios, and delivery of bottom line business value
• Working effectively with key stakeholders using strong influencing skills to ensure mutually satisfactory resolution of key issues and the respective responsibilities are understood and executed
• Environments to be covered for Operational Readiness - Dev1, Dev2, QA1, QA2, Stage, Prod
• Work with business and technical teams to establish customer experience KPI's and metrics to measure solution readiness, capabilities and ensure relevant metrics are captured in the deployment plans (pre and post deployment)
• Govern and track post go-live metrics and KPI's and work with respective Business, IT and cross functional partners on addressing appropriate mitigation plans
• Tracking and reporting of all operational readiness items through to resolution
• Work with the OCM team to ensure awareness and communication are clear

Qualifications:

• 8-10 years experience in related field preferred
• Experience working in JIRA and in waterfall and agile methodologies
• Proven experience in software and systems design preferred
• Experience in eCommerce technology solutions preferred
• Expertise in analyzing and troubleshooting large scale enterprise systems preferred
• Ability to debug and optimize; automate routine tasks preferred
• Strong communication skills and attention to detail

What is expected of you and others at this level?

• Able to own roadmap and help to shape this by working closely with various stakeholders to integrate with business strategy
• Build relationships by communicating, influencing and negotiating effectively with business leads, senior managers, operational teams, technical experts, subject matter experts across the organization
• An ability to make judgements and anticipate issues based on experience

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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