Business Operations Analyst

Job Summary
The Operations Analyst is responsible for analysis and assessment of daily operational metrics, reports and projects servicing our client's needs. This position will focus on developing and maintaining operational procedures with high level analytical thinking.

Essential Functions

The essential functions listed represent the major duties of this role, additional duties may be assigned.

• Provide analysis and metrics to support clients:
  • Primary focus on continuous improvement to support needs and demands of clients.
  • Update process and procedures and assist with implementation to teams as requested by Leadership.
  • Assess situations quickly and create short-term solutions with long-term plans for improvement based on input from others combined with discoveries from data analysis. (45%)

• Address points of escalation by identifying root cause and analysis related to the day-to-day operations with Customer Service, Claims Processing and other areas impacting Operations. (15%)
• Generate reports based on metrics and data to identify trends and strategically partner with department leaders on communications with clients and teams with a focus on current triggers including processes, procedures, and impact. (15%)
• Enable growth and capabilities of Operations through streamlining processes and systems. (15%)
• Participate in calls and meetings as requested with clients and leadership and serve as a Subject Matter Expert reading and reporting data in order to make necessary decisions. (10%)

Required Work Experience

• 4+ years related work experience.

Required Education

• Related Bachelor's degree or additional related equivalent work experience Math, Computer Science, MIS or Engineering

Required Qualifications

• Advanced knowledge and significant experience working in Microsoft Word, Excel, PowerPoint and Access.
• Strong oral and written presentation/communication skills.
• Comfortable working across operational areas within the organization, and in direct contact with clients.
• Able to work in ambiguity and present information in a way for others to understand.
• Must handle confidential and sensitive information appropriately.

General Physical Demands

• Sedentary work: Exerting up to 10 pounds of force occasionally to move objects.
• Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.