Business Operations Analyst

WHY TEXTUS

TextUs on a mission to revolutionize business communication by enabling seamless and impactful engagement between workers and consumers. With a focus on innovation ease of use and delivering measurable results our strategy is rooted in creating tools that outperform other messaging solutions while fostering trust and value for our customers and stakeholders.

At TextUs every team member is empowered to make a difference. Our collaborative and data-driven culture combined with the guidance of a proven leadership team ensures you have the resources and support to excel. Together we’re building the future of mobile-first conversational engagement and redefining what’s possible for businesses and their stakeholders.

As our Business Operations Analyst you'll play a key role in supporting the systems and processes that keep our business running smoothly. Reporting to the Revenue Operations Manager you'll partner with teams across Sales Marketing Customer Success Finance and Operations to improve workflows maintain business systems and ensure our teams have the tools and data they need to be successful.

You enjoy solving operational challenges through technology process improvement and data. You're naturally curious embrace new tools and are excited to explore how automation and AI can help teams work smarter and scale more efficiently.

• Partner with cross-functional teams to optimize business processes and improve operational efficiency across the organization.
• Support the day-to-day administration and continuous improvement of our business systems including CRM ERP marketing automation and internal tools.
• Troubleshoot system issues manage enhancement requests and recommend process improvements that improve the employee experience.
• Help evaluate and implement new technologies and workflows as the company grows.
• Leverage AI-powered tools to improve documentation reporting workflow automation or operational efficiency.

• Build maintain and improve dashboards and reporting for Sales Marketing Customer Success and leadership teams.
• Ensure business data remains accurate organized and actionable through ongoing data quality initiatives.
• Generate recurring and ad hoc reports that support business planning and decision-making.

• Support our CRM (Salesforce) ERP (NetSuite) marketing automation platform (HubSpot) and other business applications.
• Assist in maintaining integrations between core business systems to ensure reliable data flow and operational efficiency.
• Collaborate with internal stakeholders and external vendors to troubleshoot issues and identify opportunities for automation.

• Support onboarding and offboarding by ensuring employees have access to the appropriate business systems and documentation.
• Maintain internal documentation process guides and knowledge base resources.
• Deliver training and ongoing support to help employees effectively use business applications.

• 3+ years of experience supporting business systems revenue operations sales operations or business operations within a SaaS or technology company.
• Experience working with CRM platforms such as Salesforce; administrator experience is helpful but not the primary focus of the role.
• Familiarity with business applications such as HubSpot NetSuite or similar platforms.
• Exposure to system integrations or automation tools (Celigo Zapier Informatica etc.) is a plus.
• Strong analytical skills with the ability to identify opportunities for process improvement.
• Comfortable working cross-functionally and translating business needs into practical solutions.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Curious proactive and excited to learn new systems and technologies.

• Job Type: Full time
• Compensation Range: $70000 - $85000
• Location: Remote / Denver HQ
• # of hires for this role: 1
• Target Start Date: 3 weeks from offer date
• Reporting to: Manager Revenue Operations
• By submitting your resume for this role - you consent to communication via text and email

• Initial video call w. Recruiter - Topics: Culture logistics
• Interview w. Hiring manager (Zoom video) - Topics: Culture skills role overview
• Salesforce Assignment
• Interviews w. Cross Functional team (Zoom video) - Topics: Culture leadership skills role overview
• Rembrandt Assessment - allows TextUs to assess how your personality fits within the role and the TextUs culture
• Q&A w. CEO (Zoom video) - You will come prepared with questions about the role team product to ensure this role is the best fit for you.

Information Systems are very important here at TextUs. From tracking our company's high level KPIs down to individual case queues for our support team we get to work with just about every team. We are a small team so that means you will have the opportunity to learn about various aspects of Information Systems and see the impact of your work on a regular basis. We like to promote from within so as the company grows there is opportunity for advancement as well as continuing to help out our fellow team members.

• Competitive pay
• Equity
• Health/Dental/Vision/Insurance
• 401K with company match
• Flex vacation policy
• Phone + Internet stipend
• Work from home stipend
• U.S remote first and headquartered in Colorado

TextUs does not discriminate based on race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff volunteers subcontractors vendors and clients.

What We Do

TextUs is the leading business-class text messaging platform for real-time communication designed to dramatically improve how businesses communicate with their prospects staff and customers. With a 98% read rate and up to 40% response rates TextUs supports businesses to truly engage with their stakeholders in real-time.

Why Work With Us

Our team members have a clear voice and an impact on the success of TextUs. We are a collaborative learning and data-driven culture with an experienced and proven leadership team. 

Gallery