Business Operations Analyst

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

Brown Brothers Harriman is currently hiring a Business Operations Senior Analyst to join our Infomediary Data Solutions organization.

IDS offers a suite of solutions for BBH clients in the data and digital space leveraging our Infomediary platform, which brings together our data management technology and managed services to help clients take full command of their data. Infomediary Data Solutions makes data useable for businesses by designing, building, and maintaining custom master data domains that drive the processes and systems that run our client’s operating models.

Reporting to the Business Operations Manager, the Business Operations Senior Analyst will be responsible for sustaining operational processes and controls for multiple disciplines in support of Infomediary Data Solutions.   Specific areas of responsibility include the client billing and receivables, internal & client user attestation, financial administration, centralized documentation, coordinating and responding to client inquiries and various other functions that support the business.

The ideal candidate will recommend and drive improvements for Infomediary Data Solutions, including functional, service and product areas, while following best practices in terms of firm processes and procedures. Because the role will directly support multiple functional disciplines within Infomediary Data Solutions and InServ, interaction with both senior managers and respective teams is expected. Direct experience with risk & controls, including experience with assessing and implementing processes to close control gaps is key.  In addition, proven experience with proactive identification and/or leading project(s) that deliver significant process improvement will be looked upon favorably.  

 Responsibilities include:

•    Continually reassess, develop, and implement processes that increase efficiency within the team, while maintaining the highest standards of accuracy. Interact with other members of the department and the firm as needed to accomplish project objectives
•    Understand and ensure adherence to established Compliance and Risk policies and procedures at the firm and Infomediary Data Solutions levels.  Participate in firm-wide committees and initiatives
•    Acts as lead on cost object allocations based on established methodologies, collaborating with Controllers on closing any operational or knowledge gaps
•    Coordinate with Sales and Relationship Managers that contracts are reviewed by OGC (Office of the General Contract) and reviewed by NBRG (New Business Review Group) prior to signing.  Ensure that KYC documentation is submitted and approved by Compliance prior to the client going live
•    Ensure that documentation is stored according to the records retention policy to guarantee that documentation is always up to date and accessible and reconciled with the official client list and authorized signers list
•    Collaborate with Relationship Managers, Client Implementations and other teams to support the execution of client onboarding, ensuring new projects adhere to existing fee schedules and compliance policies
•    Ensure the smooth, effective operation of the monthly billing cycle across products and projects.  This includes an accurate review of invoices, timely delivery of invoices to clients, proper escalation and resolution of high exposure items, and providing superior client service while maintaining proper standards and controls.

Candidate Qualifications include:
•    Bachelor's degree in business, accounting, management, finance, economics, or similar preferred.  MBA, Masters, or other advanced degree a plus
•      7+ years of relevant experience related to the duties and responsibilities specified
•    Strong financial services industry knowledge and experience preferred. Understands and appreciates business concepts and requirements as applicable to a multi-faceted financial services organization
•    Intellectual curiosity and inclusive leadership with a passion for continuous learning and development
•    Ability to analyze complex issues and make sound business decisions 
•    Consistent attention to detail, while being strategic and seeing the big picture
•    Proactive and solution-oriented with the ability to drive action in solving problems 
•    Work under pressure, with composure and accuracy.  Flexible to adjust quickly to multiple demands, shifting priorities, ambiguity, and rapid change. 
•    Ability to facilitate effective meetings and deliver presentations
•    Strong interpersonal skills, with the ability to interact effectively and professionally with all levels of the organization, particularly senior leaders within the department and in other related teams.  Demonstrated experience developing, building, and maintaining strong business relationships