Business Operations Analyst IV

We are looking for a Business Operations Analyst IV to join our Rackspace Government Team in the US. This role will directly support Rackspace’s largest customer by addressing billing & invoicing, revenue analysis, expense tracking, and forecasting.

Work Location: Hybrid 2 - 3 days in office

Responsibilities

• Directly support external customers by investigating, presenting, and discussing cloud billing questions, disputes, and quotes; also ensuring that all interactions are properly documented through tickets for processing and auditing.
• Work closely with internal customers including corporate finance, accounting, procurement, & compliance.
• Assist Finance leaders in leading day-to-day operations externally and manage inputs required for invoicing, financial forecasting, revenue recognition, and expense actuals.
• Assess options for improvement on business expenses.
• Prepares profitability analyses.
• Develops/reviews forecasts for accurate and timely cash flow projections, sales projections, expense projections, profitability, headcount, department performance, and direct expenses.
• Takes ownership of projects from start to finish.
• May provide work leadership for less senior analysts and/or has project management responsibilities.
• Prepare documentation for processing and compliance.

Knowledge/Skills/Ability

• Advanced understanding of public cloud billing is preferred
• Advanced technical knowledge of budgeting, financial statements, cash management, and financial analysis processes.
• Advanced understanding of the overall financial function and interrelated components.
• Ability to create highly complex forecasting models.
• Must also possess high attention to detail and be capable of performing the most complex data analysis for extended periods of time. Expert Excel skills are required.
• Must have advanced presentation skills, the ability to express the most complex quantitative concepts to a non-financial audience.
• Advanced communication skills, both written and verbal. Excellent organizational skills.
• Ability to make appropriate decisions considering the relative costs and benefits of potential actions.
• Ability to successfully work and promote inclusiveness in small groups.
• Strong understanding of SOX (Sarbanes-Oxley) controls and compliance, with the ability to implement, monitor, and ensure adherence to regulatory requirements.
• Strict adherence to processes required for government auditing
• Experience with ERPs and Ticketing systems (Oracle and ServiceNow preferred)

Experience/Education

• A minimum of 8 years of experience in financial planning, analysis, or a related field.
• Bachelor's degree required in Business, Finance, or a related field
• Cloud certification preferred
• Fluent in English

Work Location: Hybrid 2 - 3 days in office

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