Business Operations Associate

ABOUT US:

Regal.io empowers businesses to add a human touch at key moments in their online experiences in order to win customers over and drive more sales. Our branded, event-driven calls and texts skyrocket answer rates by treating customers like royalty, and drive 25%+ more revenue. Growing revenue is the top priority for every C-level executive. Marketing spend and website optimization is table stakes already, and now the fastest growing businesses are adding a human touch to better convert website visitors. 100+ leading brands including Kin, Ro, Angi, Ethos, Fidelity Life, Career Karma and AAA use Regal.io to proactively engage their customers in real-time with event-driven calls and text messages, which result in higher conversion and more revenue.

Our team is led by industry veterans who previously built Handy (acq. by IAC / ANGI Homeservices in ‘18), and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We share common set of values that we look for in every new hire:

*Customers are royalty

*Data beats opinion

*Fast-paced execution wins

*Growth mindset

*Enjoy the journey

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

We are seeking a Business Operations Associate to report directly to the Co-founder & CTO, Rebecca Greene. You will work closely with Rebecca and the Exec team and play a key role in helping the organization focus on and achieve its most important goals.

RESPONSIBILITIES:

• Improve the processes and operations of the product, data & tech orgs to achieve goals
• Support efforts to expand external reach and communications of the co-founder & CTO e.g., draft blog content, create product videos, develop case studies
• Help with culture-building efforts that reinforce the regal values and a culture of learning and innovation
• Drive execution and own performance of special projects (e.g., optimizing AWS costs, competitive analysis)
• Create data-driven reports and decks for internal meetings, clients, and the board

ABOUT YOU:

• 1-2 years experience in management consulting, at large tech or at a startup
• Generalist: You work hard, learn quickly, and like wearing many hats
• Strong entrepreneurial mindset: embrace challenges, self-motivated to work independently on tight timelines to achieve ambitious goals
• Extremely detail-oriented: organized and comfortable navigating complex work processes, tight timelines, and changing teams
• Data-driven: Analytical, excellent with excel and presenting data
• Good writer: Enjoy writing documentation - long form articles and presentations
• Nice to have: Product-oriented - Previously have worked closely with engineering and product teams

BENEFITS/PERKS:

• Competitive compensation packages, including early stage equity
• 401k plan
• Flexible PTO & 11 paid holidays
• Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
• Paid parental leave
• Growth Mindset learning and development stipend
• Happy hours, team outings, & annual off-sites!
• Pre-tax commuter benefits
• Complete laptop workstation
• & more!

POSITION LOCATION & OFFICE DETAILS:

This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F. Covid protocols and vaccination policy in place.