Business Operations Associate Director

Primary City/State:

Tucson, Arizona

Department Name:

Clinical Services Admin-Clinic

Work Shift:

Day

Job Category:

Clinical Care

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Tucson is set in a Sonoran Desert valley surrounded by five mountain ranges. Boasting an average 350 sunny days a year and warm dry air, the climate is ideal for year-round outdoor recreation. Tucson offers one-of-a-kind experiences for those interested in outdoor adventure and nature, heritage and culture, arts and attractions, golf and original Southwest-inspired dining.

This is a new role to the organization. We are moving to a model where we employ medical scribes who support our providers in clinic. The Business Operations Associate Director will manage the scribe team from an HR perspective - hiring, onboarding, training coordination, feedback and mentoring, ARC/performance reviews, etc. The AD will also be the liaison/ombudsman between the department administrators, the physicians, clinic leadership and the scribes. The AD will round in the clinics from time to time (up to 50% of time) to ensure the scribe/provider relationships are positive and productive. It will be important that the AD is a relationship builder - feeling comfortable working with physicians and is at ease in managing conflict and problem solving.

This position will offer opportunities to work from home on certain days, however the AD will also be expected to occasionally round in clinics. This is a full-time position, hours will be 8:30am - 5:00pm M-F, although the hours can can be adjusted.

University Medical Group Join our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 800-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 700 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, teaching and excellent patient care.

POSITION SUMMARY

This position provides operational support in business operations of a facility procedural department(s) (e.g. Perioperative Services). Develops and implements strategies to support the Department Director in the development, analysis, and preparation of strategic financial and operational plans and reviews current operating results to achieve overall department strategic goals and objectives. Takes appropriate measures to insure maximum procedural room utilization and efficiency. Tracks and manages budgets to review utilization and expenditures ensuring operational efficiency and revenue reconciliations to support future strategic growth. May also have responsibility and oversight for non-clinical functions related to the clinical area(s).

CORE FUNCTIONS

1. Manages professional or supervisory employees. Hires, trains, conducts performance reviews, and directs the workflow of designated staff.

2. Makes decisions within approved operating plans and objectives and within functional policies and precedents. May manage budget for large and/or complex projects or programs.

3. Sets direction and resolves problems. Resolves increasingly complex customer complaints or problems.

4. Interacts primarily with direct reports, supervisor, customers, peer managers, supervisor's peers, patients and physicians.

MINIMUM QUALIFICATIONS

Bachelor's degree or equivalent working knowledge in the field of Business, Finance, Heath Administration.

Must posses a level of knowledge and ability normally achieved by a minimum of two to three years management experience in process development or service line management including demonstrated abilities in the areas of budgeting, forecasting and operational analysis.

Must have the ability to foster and inspire a collaborative work environment; guide and motivate teams, physicians and subordinates; and build strong relationships of trust.

Must have excellent communication skills, both verbally and in writing with all levels staff and outside professionals, being assertive and approachable.

Must be hard working, self-motivated, and results oriented.

PREFERRED QUALIFICATIONS

Previous supervisory/team leadership experience preferred.

Master of Business Administration (MBA) preferred.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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