Business Operations Coordinator

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world's largest online therapy service - providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we're not stopping there - as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Business Operations Coordinator at BetterHelp, you'll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our team's well-being and professional development, because we know that business and individual growth go hand-in-hand.

At BetterHelp, you'll carve your own path, make an immediate impact, and be challenged every day - with a supportive community behind you the whole way.

What are we looking for?

We are looking for a Business Operations Coordinator to join our BetterOps team. The BetterOps team at BetterHelp is the team that services our BetterHelpers. We are responsible for our workplace, IT, business operations and people experience. Our team philosophy is to ensure efficiency across all teams by providing exceptional service to our employees.

What Will You Do?

• Work with business owners on supporting internal processes including legal / security review and contracts
• Coordinate between business owners and accounting on invoicing and payments
• Coordinate with business owners and accounting to support monthly credit card reconciliation support
• Receive, scan and distribute physical mail to recipients
• Support the Head of Operations with projects as needed

What will you NOT do?

• You will NOT worry about funding. We have startup DNA, but we're fully backed and funded by our parent company, Teladoc Health.
• You will NOT be confined to your "job". We believe in nurturing employees' interests and passions - even if some of them lie outside of your core responsibilities.
• You will NOT be bogged down by office politics, egos, or bad attitudes. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get burned out. We work hard, but we also believe in maintaining sustainable work/life balance. Seriously.
• You will NOT have to wonder why you're doing the work you're doing. Our day-to-day operations translate into people getting the help they need.

Requirements

• Strong attention to detail
• Time management and organizational skills. You'll need to manage your time effectively to be successful in this role
• Ability to speak to senior management comfortably
• Desire to learn and grow
• Can do attitude
• Have a deep passion for mental health
• Be willing to come into the office 4 - 5x / week

Here are some nice to haves:

• Admin background supporting VPs and C-Level executives
• Startup background

Benefits

• This is a onsite contract position.
• The chance to build something that changes lives - and that people love
• Free BetterHelp accounts for all team members
• An awesome community of co-workers