Business Operations Director

About Mashgin

At Mashgin, we have developed a successful and innovative point-of-sale experience that uses computer vision and AI to make checkout nearly instantaneous. Our mission is to eliminate checkout lines so people can get back to their lives.

Our kiosks are currently serving customers in thousands of locations around the world, from major sports stadiums to convenience stores, from college campuses to corporate cafeterias. We are a series B startup with 10 years of progress, and we’re already profitable. And we’re just getting started.

We value autonomy of work, a relentless obsession with customer experience (both our customers and their end-customers), and a culture of respect and fun.

Position Summary

Mashgin is looking to hire our first Business Operations Director to partner closely with our CRO, CEO, and senior leadership team in tackling some of the most important growth challenges for the company. You will collaborate across Engineering, Finance, Product, Go-to-Market, and Operations teams on a range of projects aimed at increasing sales, improving the customer experience, and operating more efficiently.

Ambiguous by design, the role requires someone who is highly analytical and strategic, a great communicator, approaches problems in a structured manner, and is comfortable operating across teams, and leading through influence. 

This is a hybrid remote role where you may be expected to work from our Palo Alto, CA HQ a few days a month. The ideal candidate has experience at a high-growth B2B SaaS startup and is passionate about being part of a fast-paced, fast-growing company.

You Will Be

• Taking on a mix of strategy and operations projects to accelerate growth, improve the customer experience, and increase operational efficiency
• Working closely with leaders across the company on a project basis; finding and taking advantage of opportunities for growth, jumpstarting new teams/initiatives, and helping to get the most important new initiatives off the ground. 

Projects could include items such as:

• Developing and launching a channel sales program 
• Building the strategy and overseeing Mashgin’s international expansion (identifying cross-functional team requirements/dependencies, prioritizing markets, project managing new country launch process, etc.)
• Undertaking market sizing projects to inform product development priorities
• Reviewing pricing models and proposing adjustments based on vertical and product mix
• Establishing business metrics and evaluating GTM performance across segments, guiding sales and marketing investment

Minimum Qualifications

• 9+ years of relevant experience in investment banking, management consulting, private equity, corporate planning, business finance, analytics, or related fields
• Demonstrated ability to distill complex issues into structured frameworks and develop concrete action plans
• Comfort with performing analytical work with large data sets to perform modeling, forecasting, and sales analyses
• Experience working with executive leadership and partnering with sales leadership
• Demonstrated ability to build processes from scratch

Preferred Qualifications

• Strong understanding of retail payment systems

What We Offer

• An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries
• Excellent health, dental and vision insurance for you and your dependents
• 401k plan
• Flexible PTO policy
• Catered lunch in office with fully stocked snacks and beverages
• Pet insurance for your fur babies
• Voluntary life insurance plan
• Competitive salary and options in a small, rapidly scaling company

Mashgin is proud to be an equal opportunity employer. Individuals seeking employment at Mashgin are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.