Business Operations Manager

So, what’s the role all about?

We are looking for a Business Operations Manager professional to join our WEM LoB business operation team.  

The Business Operations Team enables the Line of Business to make smarter, more strategic, and more informed decisions. Through leading the ongoing Business Operations activity, generating insights from business data, and partnering with multiple stakeholders across NICE, the Business Operations team drives operational processes to ensure that the Line of Business achieves its financial targets and KPIs. 

This is an opportunity to be part of the WEM line of business, home to one of NICE's most matured and strategic Cloud and on-prem solutions for contact centers.  

How will you make an impact?  

• Support product leaders with strategic thinking, GTM refinement, drive complex processes and maximize business potential 
• Own business data analysis on a regular basis, generating valuable business insights and enabling data-driven decision-making at executive levels  
• Lead Business Operations activities, working closely with multiple stakeholders within the line of business and across NICE (presales, sales, finance, product management, services etc.) 
• Drive key business processes across the line of business (strategy process, Quarterly Business Reviews, Operational Plans, budget etc.) 

Have you got what it takes?

• 4-5 years of experience in managing complex, analytical business-oriented activities, preferably from a top-tier Consulting firm / Software / SaaS company 
• BS in Computer Science/Engineering/Industrial Engineering/Mathematics/Economics or related degree 
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy 
• Self-learning, Team player and strong interpersonal skills 
• Excellent communication skills in English  
• High level in Excel and Power point  

You will have an advantage if you also have:

• Experience with BI tools (Power BI/Tableau/Qlik/Looker) - advantage 
• Hands-on experience with SQL – advantage 
• Hands-on experience with AI tools (ChatGPT/CoPilot/Others) – advantage

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

Requisition ID:4551

Reporting into: Director, Business Operations

Role Type: Individual Contributor