Business Operations Program Manager

Who we are

 

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

 

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Job Description Summary:

Set France market strategy across all merchant segments (Enterprise, SMB and Channel Partners). Advocate and communicate strategy to France Sales teams and cross-functional leadership. Identify step change growth opportunities for France market Manage full project lifecycle from ideation through launch. Work cross-functionally to gain buy-in, support, and assist in driving new product introduction for France market. Expert use of business analytics to support each opportunity and monitor performance data. Expertise in building internal and external alliances to gain and share information including industry trends.

Job Description:

Win France cross functional project management 
1 – Oversight:    Oversees the execution of the Win FR program, consolidating and reporting the initiatives by working closely with workstream owners
•    Create visibility of progress against key performance metrics and milestones 
•    Ensure momentum across the workstreams by creating a drumbeat around key deliverables 
•    Confirm ownership and staffing of initiatives
2 – Facilitate:     Organize schedule, agenda and facilitates the key group interactions on the program
•    Steerco
o    Drive Steerco agenda and attendance
o    Draft templates and create Steerco documents
o    Create key narrative on progress and challenges 
•    Stakeholders
o    Manage stakeholder map and set key meetings
o    Drive meetings when attention is needed (e.g. Marketing)
•    Monthly newsletters
 
3 – Escalation:   Flag key items and inform leadership on main attention points to the good development of Win FR program
•    Identification of lagging metrics and milestones slipping and ensure mitigations actions are developed and put in place
•    Create visibility of bottlenecks and support escalation to leadership (incl. background facts and potential mitigations)
•    Continuous follow-up on issues flagged to ensure timely resolution / timely migrations 
 
4 – Drive:            Targeted support execution of selected key (or critical)  initiatives for the program (e.g, 1a Ensure performance visibility of LE portfolio)
•    Support or drive selected initiatives that require a deepdive / push to accelerate
•    Create targeted momentum where organization is moving too slow

Business Operations
1. Drive analytics effort on consumer churn & marketing spending to reduce churn
2. Update quarterly the Sales pipeline with new verticals
3. Manage weekly pipeline to help Sales team identify new prospects & new verticals
4. Conduct consumer & merchant interviews to identify key testimonials & friction from customers. 

Job Requirements

•   Consulting and/or Technology/online industry experience is preferred.   Experience in Payment industry is plus.
•    Knowledge of online products and market dynamics; understanding of PayPal’s strategic and competitive position.
•    Large scale project management experience. Track record in delivering large-scale and/or multiple projects concurrently and effectively in very fast-moving environment.
•    Ability to communicate direction and priorities
•    Ability to influence and work effectively across functions and geographies.
•    Demonstrated analytical skills; ability to develop strategy, business plans, customer and market insights, analyze campaign effectiveness/ROI.
•    Impeccable written and oral communication skills

Subsidiary:

PayPal

Travel Percent:

0

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].