Business Operations Specialist

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they've been hired to do: their very best. Your potential is waiting; why are you?

Summary:

We are looking for a Business Operations Specialist to support strategic initiatives and operations across our organization. While this role will report to the Head of Genesys Product Business Strategy & Operations, it will work in close partnership with senior Product leadership, at times serving as project leader and strategic advisor to our cross functional partners. It is a role that requires a combination of deep strategic expertise, curiosity, and grit with excellent judgment and discretion.

Key Responsibilities:

The primary responsibilities for this role include (but are not limited to):

• Proactively identify and lead strategic initiatives to optimize day-to-day operations

• Work independently, and to interface within company and beyond seamlessly to drive impact

• Lead complex cross-functional initiatives working closely with Go-to-customer teams and corporate operations teams

• Gain leadership alignment on recommendations and influence decisions to achieve excellence in execution

• Be a thought partner to senior Product leadership to support product-led growth

Minimum Requirements:

• Bachelor's degree - MBA preferred (but not required)

• 6+ years of working experience (consulting or banking backgrounds a plus)

• Strong analytics and structured problem-solving skills

• Demonstrated leadership in cross-functional program management

• Excellent business communications skills, written & verbal

• High emotional intelligence: growth mindset & empathy - able to build trust with partners with varying backgrounds

• Proficiency in PPT, Excel & Tableau

Desirable Skills:• Prior experience in B2B SaaS• Prior product launch experience

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$104,650.00 - $217,350.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.