Business Operations Specialist

Company Description

Become a part of an innovative team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world! 

Lightning Source UK Ltd, an Ingram Content Group company, is a leader in providing a comprehensive suite of inventory-free on-demand print and distribution services for books to the publishing industry. Lightning Source gives the publishing community options to print books in any quantity, one to 10,000, and provides its customers access to the most comprehensive worldwide bookselling channel in the industry.

Job Description

Job Summary:

Serves as a liaison among IPS UK stakeholders to understand and track solutions for the business needs; ensuring requirements of internal and external clients are met.

Identifies gaps/areas for improvement and works with Manager, Business Operations to recommend solutions.

Works closely with other departments to enhance, test, maintain, and monitor IPS UK reporting-related products; this will include, but is not limited to, carrying out cyclical processes effectively, troubleshooting issues that arise, and assisting in the training of business unit associates.

Receives and handles various order and inventory level transactions on behalf of IPS UK clients.

Qualifications

Essential Duties:

• Works with business stakeholders to IPS UK sales analyse data.
• Generates ad hoc reports to support IPS UK client services, sales, and customer care teams as well as IPS UK client needs.
• Works with Manager, Business Operations to develop and collect measurements of service levels and provides analysis and recommendations for process improvement/change.
• Identifies opportunities for procedural efficiency; streamlines and improves processes where possible.
• Communicates clearly and consistently with publishers and internal departments about any system or reporting issues and implements solutions where possible.
• Works with Business Operations to construct and maintain process documentation and workflows for Customer Care, Client Services, and other teams.
• Participates in process reviews to ensure that workflows continually meet the needs of Ingram Publisher Services.
• Works towards actions and solutions to improve business efficiency under supervision of Manager, Business Operations.
• Receives, inspects, and uploads sales reports for print and eBooks to Ingram systems, including for Amazon Advantage.
• Receives, checks, and uploads various inventory related transactions, including pulp requests, direct fulfilment transfers, stock reserves and publisher office stock.
• Receives, evaluates and uploads client Purchase Orders, Standing Orders and Work Orders.
• Assists in day-to-day handling of Amazon Advantage account.
• Processes discount matrix changes for retail customers and promotional discounts.
• Provides general ad hoc support for Manager, Business Operations including project-specific support. Also provides general ad hoc support for Client Services team and Customer Services team, including managing rep area changes and discounts
• Maintenance of IPS UK records such as client contact information, contractual information, documentation on policies such as client returns procedures.
• Handles client facing event orders and maintains and disseminates client guidance on procedures relating to events
• Working with Warehouse Operational Staff and Goods In to record incoming inventory and handle queries
• Assist the Manager, Business Operations with the integration and offboarding of Client Publishers

Education and Experience

• 2 years’ experience in reporting, customer services or data analysis
• 1 year MS Excel experience