Business Performance Analyst

At Asurint, we're building a leading information-based technology company in Cleveland, Ohio. Asurint is on a mission to help our customers succeed by bringing innovation, flexibility and personal ownership to background screening - all while addressing the changing regulatory landscape. We measure our efforts by the success our customers enjoy and the positive onboarding experience of their employees. We are succeeding because they succeed.

Summary

The Business Performance Analyst - Verifications is responsible for metrics reporting and process review for verifications, identifying ways to optimize Asurint and business partner workflow. Serves as the internal contact for questions related to partner performance and process.

Responsibilities

• Provides regular reporting and analysis on verification metrics, to include volume forecasting, overhead, partner cost, turnaround time, and verified rate.
• Tracks partner performance based on agreed upon processes and SLAs and communicates to leadership when they are not meeting expectations.
• Serves as the primary contact to answer internal questions related to partner fulfillment.
• Creates and maintains a centralized repository of documentation that clearly outlines partner processes and workflows.
• Collaborates with Client Implementations and Support to educate them on client-facing verification process updates.
• Leads ongoing review of verification processes and workflows to identify enhancement opportunities. Works directly with partner and internal development teams to outline requirements and plan of action.
• Attends routine meetings with partner and is prepared to discuss their performance, areas for opportunity, and volume forecasting.
• Maintains departmental efficiency trackers.
• Creates and updates monthly departmental performance presentations.
• Creates and maintains departmental cost/overhead projections.
• Provides analysis of departmental metrics as needed to identify gaps, trends, and process improvements.
• Other duties as required.

Requirements

• Experience leading at the functional level is preferred.
• Experience with reporting tools and data sets to analyze and report data is required.
• Experience with verifications is required.
• Experience with background screening is required.
• Experience presenting to internal and external clients on information relevant to the client is preferred.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software is required. Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred. Salesforce is preferred.
• Education: Bachelor's degree or 2 years of experience in lieu of degree is required.
• Certifications or licensure: Driver's license and ability to maintain a driving record that is satisfactory to the company's liability insurance carrier is required.
• Years of relevant experience: 1 to 3 years is preferred.
• Years of experience supervising: None.

Working Conditions

• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
• This position is performed remotely within the United States or in an office setting in the Cleveland, Ohio headquarters, although off-site meetings in various settings may occur.
• Inside Asurint's office environment, the noise level is usually quiet to moderate.
• In a remote setting, the employee is responsible for maintaining a safe and secure work environment, for arranging the off-site workspace in an ergonomically sound manner, and for maintaining standard Internet speeds in order to work effectively.
• In a remote setting, the employee is required to ensure that all equipment and records that are the property of Asurint but have been relocated to the off-site workplace, are maintained in a safe and secure manner and are used only for business purposes.
• The schedule is generally normal Eastern Time Zone business hours (unless otherwise communicated based on position or working location), although the employee may be required to perform work, attend meetings and events before or after normal workings hours, and occasionally on weekends and evenings.
• Some travel by personal automobile and a valid driver's license is required. Occasional overnight travel may be required.
• Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required.
• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.

Benefits

In exchange for your unique abilities, perspectives and teamwork, Asurint offers a competitive salary and an excellent benefit package - with options you can select according to your needs - which includes:

• 401(k)
• Medical, dental and vision effective first day of employment
• Paid time off
• 8 company-paid holidays
• Employee Assistance Program
• Paid Bereavement
• Pet Bereavement
• Telecommuting Stipend
• Professional development programs
• Short-term and long-term disability benefits
• Flexible spending/health savings accounts
• Business casual attire
• Employee referral bonus

*Asurint is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.