Business Performance Manager, RCM

Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes. 

Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.

For more information, explore our solutions at therapybrands.com. 

The Business Performance Manager, RCM will help evolve, improve, and optimize the revenue cycle customer and operational reporting, analytics, and performance for the RCM business. The candidate will be responsible for current key management performance/process reporting & assist in significantly enhancing this area to provide more meaningful analysis & process improvements. This position will be responsible for developing compelling and actionable analytics from multiple practice management systems, in Microsoft Excel, VisiQuate, and other analytics products for customers and internal users. This role will work alongside RCM Leadership, Director of FP&A Data Management CF, Tech Enablement Team, Product Management, and other internal stakeholders day-to-day to improve the visibility into the end-to-end performance of the RCM organization enabling leadership to make decisions with data.

PRIMARY RESPONSIBILITIES OF THIS POSITION

• KPI Reporting and management – Manage and improve KPI reporting. Work with RCM and other cross-functional leaders to evolve the metrics RCM tracks and make visible across the entire organization. Responsible for delivering weekly, monthly quarterly dashboard reporting to RCM and Therapy Brands SLT.
• Customer Performance/Reporting – Creates, manages, and monitors customer reporting. Analysis of data, identifies trends to help Operational Leaders improve the day to day performance and meet KPI’s for Therapy Brands RCM customers.
• Measure Effectiveness of Operations Day to Day and Operational Initiatives – Help define and evolve predictive operational metrics for the team by establishing tracking metrics and continuous feedback with cross functional partners. Collaborate with the executive team/leadership team to inform decision-making with critical success metrics.
• Data Analysis- Assists with research and analysis on day-to-day business performance and key projects and provides business insights/trends to RCM operations leadership and other key departments where applicable.
• Process Improvement – Take the data collected, trends, transform into information, help identify and drive performance and process opportunities in the overall RCM and TBH organization.
• Enhance Effectiveness and Efficiency of reporting - Utilization of existing tools for data repositories while working with our partners in IT and Finance on requirements for a longer-term plan for a data repository. Candidate will be responsible for creating the single version of the truth for our reporting.
• Business Case development – Assist RCM leadership teams in development of business cases and reporting for staffing and tooling needs.

• Four-year college degree or relevant business experience required.
• 5+ years of experience in Revenue Cycle Management
• 5+ years of experience as a data analyst or related field

SKILLS AND QUALIFICATIONS REQUIRED FOR THIS POSITION

• Data management and analysis skills
• Ability to express complex data relationships with clarity and precision
• Ability to build reports out of multiple systems
• Working knowledge of Salesforce with a demonstrated competency in configuring the tool and/or extracting data
• Excellent written and oral communication skills both technical and non-technical
• Familiarity with Machine Learning
• Project management and process improvement skills
• Ability to work on multiple tasks with competing priorities.
• A high level of detail orientation and organization
• Expertise in Excel, PowerPoint and SharePoint
• VisiQuate Analytics Platform knowledge a plus but not required

All your information will be kept confidential according to EEO guidelines.

At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. ​

​We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. 

Therapy Brands is an equal opportunity employer.