Business Procedures Analyst - 4382

Description and Requirements
At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide leadership with strategic insights and recommendation aimed at attracting, integrating, and retaining talent.
Key Responsibilities:

• Analysis of sourcing strategies and interview trends (e.g., job fairs, Indeed, LinkedIn, MetLife.com, etc.)
• Providing career pathing insights, value propositions, and benefits narratives to candidates for each line of business
• Analysis of new hire experience using survey and real-time feedback obtained through one-on-one feedback sessions
• Compiling and analyzing hiring and offer trends at MetLife and across the industry
• Assisting with onboarding activities, including follow-ups, supporting the Onboarding Liaison with first day new hire issue triage

Essential Business Experience and Technical Skills:
Required Skills
• Excellent communication skills and ability to communicate with all levels of the organization
• Analytical - ability to interpret data e.g., performance and productivity data
• Strong orientation to building work environments that drive and support employee engagement and retention
• Passion for growing and developing our new hires to reach their full potential.
• Competent, working knowledge of Microsoft Office suite of products (Excel, Word, Outlook, Teams, etc.)
Preferred Skills
• Knowledge of the Disability Claims organization including an understanding of the various products supported.
• Team building and relationship management skills.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.