Business Process Analyst (Contract)

Order.co is the System of Action for the Office of the CFO transforming the way businesses purchase and pay into an intuitive B2C-like shopping experience. Order.co leverages embedded AI agents and embedded financial products to reinvent the way businesses connect with their vendors. 

End users enjoy a seamless zero-training buying experience while finance and procurement leaders gain a single platform to orchestrate how the business “should operate”. The result is an all-in-one solution that serves as a gravitational pull for spend and data automating and eliminating procurement and finance workflows from requisition to reconciliation along the way.

Order.co is on the cutting edge of B2B Agentic Commerce poised to be the market leader in creating a more predictive prescriptive and personalized experience for users. 

Founded in 2016 and headquartered in New York City Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork SoulCycle Lume and [solidcore]. Order.co has raised $75M in funding from industry-leading investors like MIT Stage 2 Capital Rally Ventures 645 Ventures and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine.

We’re seeking a Business Process Analyst for a 9-month contract to help diagnose redesign and operationalize high-impact workflows across multiple operational domains. You’ll combine process engineering discipline (mapping measurement bottleneck analysis standardization) with pragmatic implementation (automation enablement documentation change management) to improve speed quality and scalability. 

This role is ideal for someone who can move from ambiguity to clarity quickly—turning complex cross-functional work into simple measurable workflows that teams can execute consistently. 

• Engagement: Contract (9 months) 
• Expected hours: Full-time (or near full-time) contract engagement 
• Start: As soon as available 
• Location: Remote/Hybrid (based on business needs) 
• Reports to: SVP Strategy and Business Operations
• Rate: $45-$60/hour

Process Discovery & Documentation

• Lead end-to-end process discovery sessions with stakeholders across Operations Product and related partner teams.
• Document current-state workflows with clear definitions of:
• • Inputs/outputs handoffs decision points exceptions
  • Cycle time dwell time throughput rework drivers
• Establish a shared process “source of truth” (diagrams SOPs RACI and workflow documentation).

Process Redesign & Optimization

• Identify root causes of delays variability and quality issues using structured problem-solving methods.
• Design future-state workflows that reduce manual work improve predictability and clarify ownership.
• Develop operational policies and guardrails (SLAs standards escalation paths exception handling).

Automation Enablement (Including AI-Enabled Automation)

• Translate process opportunities into an actionable automation backlog (quick wins vs. larger bets).
• Partner with technical and non-technical builders to implement automations using appropriate tools (low-code/no-code RPA workflow tools and/or AI-enabled automation platforms).
• Ensure automations are operationally safe: monitoring fallbacks human-in-the-loop steps and clear runbooks.

Measurement Insights and Operating Rhythm

• Define and track performance indicators tied to cycle time quality throughput and workload.
• Create lightweight dashboards and reporting to monitor performance and prioritize improvements.
• Build capacity and utilization views to support staffing models forecast planning and cost-to-serve visibility.

Change Management & Rollout

• Drive adoption by creating SOPs training materials and launch plans.
• Facilitate stakeholder alignment decision-making and ongoing continuous improvement rituals.
• Communicate progress clearly to leadership with risks tradeoffs and recommendations.

Within the contract period you will:

• Produce clear current-state and future-state workflow maps for prioritized processes.
• Reduce operational friction through standardization simplification and automation.
• Improve workflow performance through measurable cycle-time and quality improvements. 
• Leave behind durable artifacts: SOPs dashboards runbooks and an improvement roadmap that can be sustained after the engagement ends.

• Systems thinking and attention to detail
• Bias for action with strong prioritization
• Comfort navigating cross-functional complexity
• Ability to balance speed with controls and reliability
• High ownership and accountability

• 5+ years of experience in business process analysis process engineering operations excellence or similar roles.
• Strong ability to map and improve processes using structured methods (Lean Six Sigma BPMN value stream mapping etc.).
• Demonstrated experience improving workflows that involve:
• • Multiple handoffs
  • Exceptions/edge cases
  • High-volume or repetitive operational work
• Strong analytical skills (Excel/Google Sheets proficiency required; SQL a plus).
• Exceptional facilitation and communication skills—able to work effectively with both frontline teams and leaders.
• Proven ability to deliver in ambiguous environments and drive work to completion.

• Experience implementing workflow automation (low-code/no-code RPA integrations ticketing/work management tooling).
• Familiarity with AI-enabled automation approaches (agent-based workflows intelligent intake/classification self-healing workflows etc.).
• Experience in high-growth SaaS marketplace operations procurement/ordering onboarding or operational service delivery.
• Process mining or instrumentation experience (event data funnel analysis operational telemetry).

What We Do

Our strength has always been our unique edge: transforming how businesses connect with vendors through our marketplace. We're not just improving workflows - we're redefining how procurement operations accounting and payments come together to drive efficiency and innovation. Every step - requisition approval payment and reconciliation - is curated and automated to make purchasing across all your vendors locations and teams as easy as purchasing for your personal lives. Founded in 2016 and headquartered in New York City Order.co oversees nearly half a billion dollars in annualized spend across hundreds of customers like WeWork SoulCycle and Lume. Order.co has raised $70M+ in funding from industry-leading investors like MIT Stage 2 Capital Rally Ventures 645 Ventures and more. Order.co has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine.

Why Work With Us

With our core values as our North star Order.co and its team work tirelessly to foster an inclusive psychologically safe environment where team members are empowered to do their best work. We pride ourselves on solving hard problems in order with humility and most importantly together.

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