Business Process Analyst Senior

Ball Aerospace is powered by endlessly curious people with an unwavering mission focus. We pioneer discoveries that enable our customers to perform beyond expectation and protect what matters most. We create innovative space solutions, enable more accurate weather forecasts, drive insightful observations of our planet, deliver actionable data and intelligence, and ensure those who defend our freedom go forward bravely and return home safely.
At our core, we're passionate, committed people who believe together we can achieve extraordinary things. We work collaboratively with each other, our customers and partners to solve the world's greatest challenges. That means listening to one another, providing feedback and partnering across all levels. We value our inclusive culture where everyone is heard equally and creativity thrives. Each team member is fully invested in our mission and we bring an energy to work every day that propels our business and motivates us all to Go Beyond.®
For more information, visit Ball Aerospace Career Site or connect with us on LinkedIn , Facebook , Twitter or Instagram .
The Operations Strategic Capabilities Unit plays a fundamental role in enabling efficient business and program execution - from technologies and investments to supply chain, manufacturing and test operations, facilities management, and information technology services.
Business Process Analyst Senior
What You'll Do:

• Act as a Customer Engagement Manager to identify opportunities for improvement to support the Digital Workplace Strategy and over all end user compute experience.
• Assist ITS teams and our customers to detail requirements to solutions supporting Digital Workplace.
• Assist the Solutions Desk and Desk Side support teams with managing ticket queues focused on tickets that have breached the Service Level Agreement (SLA).
• Design and create reports/dashboards to assist the teams with managing ticket metrics and SLA levels.
• Evaluate and recommend Digital Experience metrics, dashboards, and Service Levels.
• Lend your expertise to design OOTB or custom solutions to meet requirements.
• Work closely with personnel from all areas of the business to help drive business value.
• Assist with support of M365 initiatives.
• Maintain a regular and predictable work schedule.
• Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
• Perform other duties as necessary.

What You'll Need:

• Bachelor's degree plus 10 or more years related experience.
• Each higher-level degree, i.e., Master's Degree or Ph.D., may substitute for two years of experience. Related technical experience may be considered in lieu of education. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
• Customer service, excellent communication skills, organized, demonstrated ability to work with a cross-functional team, self-motivated, detail oriented.
• Experience with requirements gathering.
• Ability to think analytically, solve problems, make decisions, and collaborate and work with a team.
• Excellent customer orientation and commitment to quality.
• Ability to juggle competing demands and priorities while maintaining strong attention to detail.
• Experience with Service Now.
• Experience with Business Process Mapping a plus.
• Experience with M365 offerings (Teams, Exchange, Stream, etc).

Hybrid Work Environment: This position may be performed working from both the office and another location, while typically requiring working in the office less than 3 days per work week. Travel and local commute between Ball campuses and other possible non-Ball locations may be required.
Working Conditions:

• Ball Aerospace is a drug-free workplace, which is imperative to the health and safety of all employees and is required as a condition of receiving contracts from federal agencies. Please remember that regardless of the legalization of marijuana in Colorado and other states, possession and use continues to be illegal under the federal Controlled Substances Act. This includes the use of some CBD products. A post-offer, pre-employment drug test is a condition of employment.
• Work is performed in an office environment.
• Travel and local commute between Ball campuses and other possible non-Ball locations may be required.

Relocation for this position is not available.
Compensation & Benefits:

• HIRING SALARY RANGE: $97,500 - $132.500 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
• This position includes a competitive benefits package. For details, copy and paste https://bit.ly/3pNSnxv into your browser or visit our careers site.

US CITIZENSHIP IS REQUIRED
Ball Aerospace is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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