Business Program Manager & Operational Readiness Lead - Remote

GENERAL PURPOSE:

Incumbent will be a member of the US Commercial Portfolio Intake, Prioritization & Orchestration team responsible for managing key aspects of delivering new Products/Solutions, Programs and Services to the market. This includes the responsibility to understand and evaluate goals and requirements across multiple initiatives. Manage pilots, test and learns and other initiatives. Oversee the evaluation of in-flight pilots to support product development.

The incumbent will organize and oversee multiple work groups, create/manage integrated work plans, monitor progress against goals, develop and maintain cross-functional, matrixed relationships with business and IT, escalate risks and identify potential solutions, provide concise and timely status updates and communications tailored to appropriate stakeholder audiences. The incumbent will also organize and oversee multiple work groups.

RESPONSIBILITIES:

• Lead impact (teams/cost) and feasibility (capacity/timing) assessments.
• Lead the development of business/operational readiness project/delivery plans leveraging established project and program methodology.
• Oversee end-to-end process development, site readiness, staffing, training, SOPs, communications, change management, contingency planning, etc. for all impacted business areas.
• Develop and maintain workplans that consider the priorities, key milestones, time estimates, task sequencing and identify tasks that may be performed concurrently to achieve objectives.
• Identify and develop relationships with sponsors and key stakeholders to establish and monitor progress against project goals and objectives. As needed, coach senior executives re: sponsor and stakeholder roles and responsibilities to ensure project success.
• Partner with matrix organizations to ensure that appropriate action is taken to identify and implement initiatives. Specifically, develop and maintain strong relationships with IT leaders to collaborate and cooperate with IT processes for initiatives requiring IT support.
• Develop and provide oversight to impacted business teams throughout delivery execution.
• Ensure the integrity of project scope is maintained & any adjustments are communicated & understood by all key stakeholders.
• Ensure the timely and quality development and distribution of all deliverables within their scope.
• Identify and work to remove barriers that slow or prevent the successful attainment of project goals.
• Manage risks/dependencies associated with delivery timing, capacity, trade-offs.
• Resolve issues and determine contingency plans and triggers for risks. As needed, escalate issues to appropriate audiences including key business leaders and team members.
• Ensure appropriate use of tools to track and monitor the financial performance of assigned projects.
• Act as a positive role model and change agent.
• Develop and implement communication and reporting mechanisms to manage issues, risks and timely delivery of initiative results.
• Evaluate project status and resource utilization; implement changes to improve the team's effectiveness.
• Provide oversite and guidance to less experienced program managers on the team.
• Lead mid to large size projects.

KNOWLEDGE:

• Bachelor's Degree strongly preferred; High School Diploma required.
• Minimum of 5 years combined business and technology project management experience.
• Minimum of 5 years' experience in healthcare industry.
• SAFe® Certification, PMI Certification and/or Six Sigma training preferred.
• Demonstrated project management skills and success.
• Self-directed and capable of leading a team of cross organizational professionals.
• Detail oriented, with proven prioritization, time management and organization skills (including the ability to engage in multiple tasks and meet deadlines/standards).
• Ability to tie together complex issues and implement solutions to meet the needs of the global matrix.
• Ability to deal with ambiguity, embracing change and helping others see it as an opportunity and stay focused on goals while adapting to change.
• Ability to work effectively in a dynamic and rapidly changing team-based, heavily matrixed environment.
• Ability to lead cross-functional teams and drive results with strong sense of urgency.
• Strong influencing and presentation skills. Ability to negotiate with peers and senior leaders to come to agreed upon and productive solutions to business problems.
• Excellent interpersonal, consulting and relationship management skills. Ability to foster collaboration, value other's perspectives and gain support and buy-in for organizational proposals.
• Strategic and creative thinker with ability to think outside the box and translate strategies into actions/requirements/implementation.
• Exceptional oral, written presentation and communication skills. Ability to manage multiple levels of communication based upon the audience.
• Can convey complex information in an understandable way to various audiences.
• Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects.
• Excellent problem solving and analytical skills.
• Managerial courage and leadership.
• Proven ability to manage and mentor others. Viewed as a leader and mentor. Sought out for advice and council within and outside of direct team.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 99,200 - 165,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.